Host/Hostess - Denny's #6851 - Victorville, CA

Hesperia, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Dependent Care

401(k) with employer match

short-term disability

long-term disability

Employee assistance program

Employee Discount Program

company-wide restaurant discounts

Employee Referral Bonus

Advancement opportunities

Job Description

Denny's is a well-established and renowned restaurant chain known for its commitment to delivering quality dining experiences and excellent customer service. With numerous locations across the United States, Denny's prides itself on being a family-friendly dining destination that offers a welcoming atmosphere and a diverse menu catering to a wide range of tastes. The Victorville, CA location is currently seeking a Host/Hostess to join their dynamic team. This role is fundamental to ensuring that guests feel welcomed and valued from the moment they enter the restaurant. As part of Denny's commitment to exceptional guest service, the Host/Hostess position involves greeting guests warmly, managing the seating arrangements effectively, handling payments, and assisting service staff to ensure seamless dining experiences.

The Host/Hostess will report directly to the General Manager and Restaurant Manager, which provides opportunities to gain valuable experience and develop skills within a respected restaurant environment. This is a role that demands excellent interpersonal skills, a proactive attitude, and the ability to multitask in a fast-paced setting. The incumbent will be responsible for maintaining a pleasant atmosphere in the foyer, ensuring seating rotation is followed to optimize table turnover, and addressing any guest concerns with professionalism and courtesy. This position requires close collaboration with the service team to contribute to total guest satisfaction, enhancing customer loyalty and promoting a positive reputation for Denny's Victorville location.

Employment at Denny's offers more than just a paycheck; it offers a chance to grow your career in hospitality with a company that values its employees. Full-time employees can benefit from comprehensive medical, dental, and vision plans, along with dependent care support, 401(k) with employer match, and disability insurance. Denny's promotes an inclusive work environment that embraces diversity and encourages teamwork. The company also supports its employees through an Employee Assistance Program, provides discounts at over 40 affiliated restaurants, and offers an employee referral bonus alongside promising advancement opportunities through on-the-job training. Whether you are starting out or looking to build long-term career prospects, Denny's offers a stable and supportive workplace.

This position requires flexibility, including availability for nights, weekends, and holidays, which underscores the fast-paced nature and commitment the company expects from its staff. The Host/Hostess role is a key pillar in the restaurant's front-of-house operations and is ideal for individuals who enjoy engaging with guests, thrive in a team environment, and seek to develop skills in customer service and hospitality. Joining the Denny's team in Victorville means becoming part of a company with a strong brand, committed to delivering consistent and friendly service in every interaction.

Job Requirements

Minimum high school diploma or equivalent
Previous experience in a customer service role preferred
Ability to communicate effectively in English, both orally and in writing
Ability to pass the required tests and training programs
Capacity to work in a fast-paced team environment
Flexibility to work nights, weekends, and holidays as scheduled
Must meet Denny's uniform and grooming standards consistently
Dependability and willingness to learn and follow instructions
Ability to lift and carry up to 30 lbs
Strong guest service orientation and interpersonal skills
Commitment to respecting diversity and maintaining professionalism

Job Qualifications

Must have ability to communicate effectively in English, both orally and in writing
Must be able to pass all required tests and training requirements for the position
Must be able to work in a team environment
Meets Denny's uniform and grooming standards and maintains them throughout the shift
Must be able to work flexible schedule, including holidays, nights and weekends
Must have excellent guest service skills
Must be dependable and able to learn basic tasks and follow instructions
Must place a value on diversity and shows respect for others

Job Duties

Greets guests immediately in a friendly manner upon arrival and acknowledges at departure
Demonstrates a sense of urgency and meets service cycle timing standards
Seats guests at clean, dry tables utilizing proper seating rotation
Determines and provides for any special needs of guests
Maintains guest waiting list and adheres to proper seating order procedures
Describes promotions and suggestively sells while seating guests
Takes initial beverage order
Attends to any other guest needs during the entire dining experience as warranted
Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions
Uses proper telephone etiquette
Enters and delivers 'To Go' orders correctly
Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues
Assists service personnel in providing beverage orders and refills and clearing and setting tables
Willingly assists other team members without being asked
Maintains proper supply of clean menus
Lifts and carries supplies and equipment up to 30 lbs
Demonstrates knowledge of station and floor breakdowns
Possesses strong product and menu knowledge
Maintains foyer area of restaurant to be clean, organized and inviting to guests
Completes all required side-work, including deep cleaning assignments
Adheres to Denny's Brand Standards and internal policies and procedures
Provides courteous service and is cordial to all team members and guests