Host/Hostess- Chicago

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional development opportunities

Employee meal discounts

Job Description

Smith & Wollensky is a renowned upscale steakhouse known for its premium quality meats, exceptional service, and elegant dining atmosphere. Established with a commitment to delivering an extraordinary dining experience, Smith & Wollensky has become a preferred destination for guests seeking not only excellent food but also a warm, inviting ambiance. The restaurant prides itself on its rich history, meticulous attention to detail, and dedication to guest satisfaction, making it a standout in the competitive hospitality industry.

As a Host/Hostess at Smith & Wollensky, you will serve as the critical first and last point of contact for all guests. Your role is vital in setting the tone for the entire dining experience by greeting and seating guests warmly and efficiently. The position requires a friendly and courteous demeanor, effective communication skills, and the ability to manage guest inquiries both in-person and over the phone. You will be responsible for maintaining a positive flow of guests throughout service, managing reservations and waitlists via OpenTable, and handling special guest notes with precision. The Host/Hostess ensures that the front-of-house area remains clean and organized, including the host stand, coat check, and restrooms, to maintain the establishment's high standards. This role demands excellent interpersonal skills, the ability to perform under pressure in a busy restaurant environment, and a keen eye for detail to provide guests with a seamless and memorable dining experience. By welcoming guests with a genuine smile and providing efficient seating and service coordination, you contribute significantly to the restaurant's reputation for hospitality excellence.

Job Requirements

High school diploma or equivalent
Previous work experience as a host is preferred
Working knowledge of OpenTable is preferred
Basic computer skills
Ability to perform under pressure in a high-volume restaurant setting
Excellent interpersonal and communication skills
Knowledge of restaurant menus, policies, procedures, venue, and company history
Proper company dress-code standards
Good personal hygiene and positive attitude

Job Qualifications

High school diploma or equivalent
Experience working as a host in a restaurant setting
Familiarity with OpenTable and online ordering systems
Strong communication and interpersonal skills
Ability to handle guest incidents and complaints effectively
Knowledge of Smith & Wollensky’s menus, policies, and company history
Ability to maintain composure and professionalism during busy periods
Demonstrated good judgment and leadership by example

Job Duties

Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
Seat guests efficiently and issue menus and wine list, drawing attention to BTG & Cocktails page
Manage seating chart, ensure optimal flow of diners and even distribution by server
Provide accurate wait times and monitor waiting list
Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
Manage take-out and delivery orders as directed by management
Perform regular restroom checks, ensuring guest supplies are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
Perform other duties and tasks as assigned