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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Team-oriented environment
Job Description
Buffalo Wild Wings is a leading sports bar and restaurant chain renowned for its vibrant atmosphere, delicious wings, and extensive selection of beers. Established with a passion for sports and great food, Buffalo Wild Wings has become a popular venue for friends and families to gather and enjoy legendary experiences. The company is committed to delivering exceptional guest service, fostering a sense of community, and maintaining a dynamic environment that celebrates sports culture and culinary excellence. With locations across the nation, Buffalo Wild Wings prides itself on upholding high standards of quality, service, and hospitality, making every visit memorable.
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Job Requirements
- Minimum one year of experience in a customer service position preferred
- must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length
- ability to handle physical requirements including standing, walking, carrying, lifting up to 25 pounds, pushing, pulling, stooping, bending, reaching, handling, bending/twisting, talking, hearing, vision clarity at near or far distances, computer usage or other equipment operation
- must be at least 40 years old to serve alcoholic beverages
Job Qualifications
- Guest service mentality
- strong verbal communication and listening skills
- self starter who is energetic and flexible
- maintains a calm, tactful demeanor when dealing with difficult situations
- prioritizes responsibilities and achieves results through multitasking
- forms strong working relationships within team
- identifies additional tasks to be completed and willingly assists others
- follows direction with focused attention
- minimum one year of experience in a customer service position preferred
- ability to stand and exert fast-paced mobility for periods of up to 4 hours in length
Job Duties
- Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community
- inform guests of specials and/or promotions, answer questions and make suggestions when asked
- use up-selling techniques with every guest to enhance experience
- address guest concerns and inform Manager
- promote excellence, cooperation and teamwork within the company
- support and assist team members, including bussing tables and assisting guest needs
- set-up, maintain and operate the front counter and condiment stands
- check Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
- adhere to standardized portion sizes, quality standards and department rules and procedures
- follow the cashier sequence of service excellence
- answer the telephone and respond to inquiries with enthusiasm
- take drink and food orders and accurately input into register system
- ensure the correct drinks and food ordered are delivered to the guest
- collect payment and make correct change or process credit card transactions
- practice safe food handling and cleanliness standards at all times
- bag and manage takeout orders and check for accuracy
- maintain clean and orderly cashier area
- thank guests as they leave and solicit feedback about the quality of service
- ensure PCI credit card compliance
- unload trucks, pallets, and cases of food and beverage and put in assigned locations
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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