Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedules
team environment
Career development opportunities
Job Description
Buffalo Wild Wings is a renowned sports bar and casual dining restaurant chain famous for its wide selection of wings, sauces, and a vibrant atmosphere that brings sports fans together. Established in the United States, this establishment has grown tremendously by focusing on community, exceptional service, and an environment that encourages social gatherings around sports and entertainment. With numerous locations nationwide, Buffalo Wild Wings prides itself on creating enjoyable, legendary experiences for its guests through a dedicated team of hospitality professionals who are passionate about food, fun, and team spirit.
The role of Host/Hostess at Buffalo Wild Wings is crucial in setting the stage for a memorable dining and social experience. This position emphasizes a guest-centered approach, requiring an individual who not only welcomes and seats guests efficiently but also engages with them to provide information on specials, promotions, and menu recommendations. The Host/Hostess supports daily operations by managing front-of-house activities such as taking food and drink orders, processing payments, and ensuring that every visit ends with a positive impression.
This job demands a dynamic and friendly personality, capable of inspiring a sense of happiness and community among guests while working effectively as part of a team. The Host/Hostess is expected to use upselling techniques to enhance the customer experience. Additionally, the role includes adhering to all safety, cleanliness, and quality standards while promptly addressing guest concerns or feedback and coordinating efforts with other team members to maintain smooth restaurant operations.
Because Buffalo Wild Wings is committed to excellence and customer satisfaction, the Host/Hostess also takes an active role in supporting colleagues, whether it's helping bus tables, managing takeout orders, or ensuring the bar area is well-maintained. This role requires flexibility, attention to detail, and the ability to multi-task in a fast-paced environment. The position also involves some physical requirements like standing for extended periods, lifting items up to 25 pounds, and handling repetitive movements.
While primarily a front-facing job, the Host/Hostess must have strong communication and interpersonal skills, a guest service mentality, and a calm, tactful approach to managing difficult situations. Previous customer service experience is preferred to ensure the candidate can handle the role's demands efficiently.
Employment type for this position is typically full-time or part-time hourly, with compensation competitive within the restaurant industry. Buffalo Wild Wings offers a workplace where employees can develop customer service and teamwork skills while contributing to creating legendary experiences for guests. This role is ideal for individuals excited by fast-paced environments and passionate about hospitality and sports culture.
The role of Host/Hostess at Buffalo Wild Wings is crucial in setting the stage for a memorable dining and social experience. This position emphasizes a guest-centered approach, requiring an individual who not only welcomes and seats guests efficiently but also engages with them to provide information on specials, promotions, and menu recommendations. The Host/Hostess supports daily operations by managing front-of-house activities such as taking food and drink orders, processing payments, and ensuring that every visit ends with a positive impression.
This job demands a dynamic and friendly personality, capable of inspiring a sense of happiness and community among guests while working effectively as part of a team. The Host/Hostess is expected to use upselling techniques to enhance the customer experience. Additionally, the role includes adhering to all safety, cleanliness, and quality standards while promptly addressing guest concerns or feedback and coordinating efforts with other team members to maintain smooth restaurant operations.
Because Buffalo Wild Wings is committed to excellence and customer satisfaction, the Host/Hostess also takes an active role in supporting colleagues, whether it's helping bus tables, managing takeout orders, or ensuring the bar area is well-maintained. This role requires flexibility, attention to detail, and the ability to multi-task in a fast-paced environment. The position also involves some physical requirements like standing for extended periods, lifting items up to 25 pounds, and handling repetitive movements.
While primarily a front-facing job, the Host/Hostess must have strong communication and interpersonal skills, a guest service mentality, and a calm, tactful approach to managing difficult situations. Previous customer service experience is preferred to ensure the candidate can handle the role's demands efficiently.
Employment type for this position is typically full-time or part-time hourly, with compensation competitive within the restaurant industry. Buffalo Wild Wings offers a workplace where employees can develop customer service and teamwork skills while contributing to creating legendary experiences for guests. This role is ideal for individuals excited by fast-paced environments and passionate about hospitality and sports culture.
Job Requirements
- Minimum one year experience in customer service preferred
- ability to stand and move on feet for lengthy periods
- ability to lift items up to 25 pounds
- ability to perform physical tasks including carrying, pushing, pulling, stooping, bending, reaching, handling, twisting
- effective verbal communication skills
- capability to maintain calm and tact in challenging situations
- basic familiarity with food handling and safety standards
- adherence to age verification protocols for alcoholic beverage service
Job Qualifications
- Guest service mentality with genuine desire to serve customers
- strong verbal communication and listening skills
- energetic, self-starter and flexible
- calm and tactful demeanor when managing difficult situations
- good multitasking and prioritization abilities
- ability to form strong working relationships within a team
- willingness to identify and assist with additional tasks
- ability to follow directions attentively
- minimum one year of customer service experience preferred
- physical ability to stand and exert fast-paced mobility for up to 4-hour periods
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and community
- inform guests of specials and promotions, answer questions and make suggestions
- use upselling techniques with every guest to enhance experience
- address guest concerns and inform manager
- promote excellence, cooperation and teamwork within the company
- support and assist team members, including bussing tables and assisting guest needs
- set up, maintain and operate the front counter and condiment stands
- check guest identification to ensure age requirements for alcohol consumption
- adhere to standardized portion sizes, quality standards and department procedures
- follow cashier sequence of service excellence
- answer telephone and respond to inquiries with enthusiasm
- take drink and food orders and accurately input into register system
- ensure correct drinks and food are delivered to guests
- collect payment and process transactions
- practice safe food handling and cleanliness standards
- bag and manage takeout orders and check for accuracy
- maintain a clean and orderly cashier area
- thank guests as they leave and solicit feedback
- ensure PCI credit card compliance
- unload trucks, pallets, and cases of food and beverage and put in assigned locations
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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