Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Balboa Bay Resort is a luxury hotel located in Newport Beach, California, known for its stunning waterfront views, exceptional service, and a wide array of dining and recreational amenities. This resort is recognized for offering guests a premium experience that combines an elegant ambiance with the warm hospitality distinctive to the Southern California coastal lifestyle. As a full-service resort, Balboa Bay Resort caters to both leisure and business travelers, providing exquisite accommodations, event spaces, and several dining venues. The resort prides itself on delivering personalized guest interactions, ensuring that every stay is memorable and exceeds expectations. With a strong commitment... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- excellent verbal communication skills
- ability to work in a fast-paced environment
- customer-oriented attitude
- flexibility to work various shifts including weekends and holidays
- ability to stand for extended periods
Job Qualifications
- Requires ability to serve needs of guest through verbal face-to-face interactions
- must demonstrate positive attitude and professional demeanor
- requires communication and interpersonal skills and commitment to a high level of guest satisfaction
- requires ability to learn and use telephone and computer systems used at the hotel
- prior experience in hospitality and/or luxury setting desired
- shift times are subject to change based on department needs
- applicants must be able to provide flexible availability
Job Duties
- Greets guests upon arrival and seats them at their table
- provides guests a menu and general information about the restaurants and meal options at the hotel
- prepares and maintains a list of guests waiting and records guest name and number of guests in the party
- provides an estimate of waiting time and notifies party when a table becomes available
- checks in with guests to ensure satisfaction with each food course
- thanks guests as they depart and invites them to return at a future date
- cleans work areas and waiting areas according to department standards
- follows all standard food handling, sanitation, and health department guidelines
Job Location
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