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Host/Hostess - 8303 - Loehmanns Plaza, VA (Virginia Beach, VA)
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and development opportunities
Meal Allowances
Job Description
Apple Gold Group is a reputable hospitality company known for operating the Applebee's restaurant franchise, which is recognized for delivering a friendly, casual dining experience with a focus on quality food and excellent customer service. Applebee's has built a strong presence in the dining industry by offering a warm and welcoming atmosphere for guests to enjoy meals with family and friends. The company prides itself on maintaining high brand standards that emphasize guest satisfaction, team collaboration, and operational efficiency. Apple Gold Group continues to expand its portfolio and enhance the guest experience by training and developing dedicated staff who embody... Show More
Job Requirements
- Must be 16 years old or older
- Reliable transportation required
- Ability to stand and walk for up to four hours in fast-paced environment
- Ability to reach, bend, stoop, kneel, and frequently lift items weighing up to 25 pounds
- Ability to communicate clearly and listen attentively
- Prior work experience preferred
- Ability to follow instructions and work under supervision
- Ability to handle physically demanding tasks
- Ability to perform cleaning duties and maintain work area
- Ability to manage guest waitlists when required
Job Qualifications
- Friendly and engaging demeanor
- Ability to communicate and behave professionally at all times
- Ability to build relationships with guests and team members
- Ability to follow manager instructions and guidance
- Reading, writing, and verbal communication skills
- Bi-lingual experience is a plus
- Prior customer service experience preferred
- Ability to work as a team player
Job Duties
- Greets and seats all guests in a friendly manner
- Assists in maintaining the overall guest flow of the restaurant
- Ensures seating service is rotated among server area assignments
- Opens doors for arriving and departing guests
- Remains visible in the front of house and faces the main entrance to welcome guests
- Occasionally delivers food and drinks to guests when extra assistance is needed
- Interacts verbally with all guests creating a friendly and upbeat atmosphere
- Completes assigned opening and closing side work
- Participates in clearing and resetting dining room tables using Applebee's team delivery method
- Observes guests, responds to requests, and anticipates guests’ needs
- Maintains a clean and organized work area
- Explains and demonstrates usage of Tabletop Electronic Devices to guests
- Drives sales with suggestive selling
- Accommodates special needs such as booster chairs and high chairs
- Manages the waitlist during busy times
- Assists in Carside To-Go or Server roles occasionally
- Performs general front of house maintenance including restroom cleaning, dusting, washing windows, emptying trash, rolling silverware, and maintaining curb appeal
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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