Host/Hostess - 8303 - Loehmanns Plaza, VA (Virginia Beach, VA)

Apple Gold Group is a reputable hospitality company known for operating the Applebee's restaurant franchise, which is recognized for delivering a friendly, casual dining experience with a focus on quality food and excellent customer service. Applebee's has built a strong presence in the dining industry by offering a warm and welcoming atmosphere for guests to enjoy meals with family and friends. The company prides itself on maintaining high brand standards that emphasize guest satisfaction, team collaboration, and operational efficiency. Apple Gold Group continues to expand its portfolio and enhance the guest experience by training and developing dedicated staff who embody the values of the brand.

The role of a Host at Apple Gold Group within the Applebee's restaurant is pivotal to ensuring an exceptional first and last impression of the dining experience. The Host is primarily responsible for greeting and welcoming guests with a warm and friendly demeanor, seating guests promptly according to the restaurant’s brand standards, and thanking them upon departure. This position is customer-service oriented and requires individuals who enjoy interacting with guests and contributing to a positive dining environment.

In this role, the Host manages guest flow to optimize seating and minimize wait times, ensuring seating service is fairly rotated among server sections to maintain fairness and efficiency. They may assist by opening doors for guests, maintaining visibility and approachability within the front-of-house area, and sometimes delivering food and beverages when extra help is needed. The Host also participates in maintaining cleanliness and organization in the dining area, including assisting with clearing tables, resetting them using the Applebee’s team delivery method, and supporting general front-of-house maintenance such as restroom upkeep, dusting, and trash removal.

This position requires familiarity with various equipment including tabletop electronic devices used for seating and order management, phone systems, soda fountain operation, and cleaning tools. While no supervisory responsibilities are assigned to this role, the Host acts as a key point of contact for guests and must uphold the company’s communication and professional behavior standards.

Candidates for this role should demonstrate a friendly and engaging personality, be at least 16 years old, and possess reliable transportation. Prior experience in customer service or hospitality is preferred but not mandatory. The Host should have strong reading, writing, and verbal communication skills, with bilingual abilities considered an asset. They must be physically capable of standing for extended periods, moving quickly in a fast-paced environment, and performing tasks that involve reaching, bending, lifting, and carrying items frequently.

Working conditions may involve exposure to wet floors, loud noises, and outdoor elements. The Host must be able to follow instructions from management, work effectively as part of a team, and handle guest interactions with professionalism and respect. The company is committed to providing reasonable accommodations for individuals with disabilities who can perform essential job functions.

This full-time position offers an opportunity to grow within a well-established brand and work in a vibrant, team-oriented setting. Apple Gold Group values its employees and strives to create a workplace that fosters development and recognizes outstanding performance in guest service.