Job Overview
Compensation
Hourly
Range $16.94 - $20.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Training and Development
meal benefits
Job Description
Our restaurant is a vibrant and innovative dining establishment that specializes in an exciting range of pizzas made from a unique blend of New Haven and Neapolitan dough. We pride ourselves on blending traditional recipes with modern ingredients to offer a diverse food and beverage menu that appeals to a broad audience. Our commitment to quality, freshness, and outstanding guest service helps set us apart in a competitive market. We believe that the overall dining experience is greatly enhanced by first impressions, which is why we place great emphasis on the role of the hostess as the vital front-of-house team member.
The hostess position we are offering is a crucial role responsible for creating a welcoming atmosphere while managing the efficient seating and flow of guests in our restaurant. As the first and last point of contact for diners, the hostess directly influences the dining experience and helps shape the impression guests leave with. This full-time role demands a high level of interpersonal skills, multitasking ability, and a proactive service approach. You will be the warm and gracious face greeting guests on their arrival and ensuring their seating preferences are met, coordinating with servers and management to maintain smooth service flow.
Your responsibilities will include managing reservations and walk-in guests, informing diners about menu offerings and features, handling telephone inquiries, and ensuring the dining environment is clean, properly staffed, and hospitable. Attention to seating arrangements – such as placing children at appropriate tables separated from adult groups – is another important part of this role. Beyond guest interactions, you will coordinate closely with kitchen and service staff to handle any customer concerns promptly and professionally.
Additionally, the role presents flexible opportunities for involvement, such as assisting with to-go order preparation, operating the cash register for guest payments, and supervising dining room staff activities when necessary. A keen eye on the cleanliness of the dining and restroom areas ensures an inviting ambiance throughout.
This position is an excellent opportunity for someone passionate about hospitality and guest service who enjoys dynamic, fast-paced environments. It offers the chance to contribute meaningfully to the guest experience, collaborate with a dedicated team, and grow within a successful restaurant brand. If you have strong communication skills, an outgoing personality, and a genuine desire to enhance customer satisfaction, this hostess role could be your ideal next career step.
The hostess position we are offering is a crucial role responsible for creating a welcoming atmosphere while managing the efficient seating and flow of guests in our restaurant. As the first and last point of contact for diners, the hostess directly influences the dining experience and helps shape the impression guests leave with. This full-time role demands a high level of interpersonal skills, multitasking ability, and a proactive service approach. You will be the warm and gracious face greeting guests on their arrival and ensuring their seating preferences are met, coordinating with servers and management to maintain smooth service flow.
Your responsibilities will include managing reservations and walk-in guests, informing diners about menu offerings and features, handling telephone inquiries, and ensuring the dining environment is clean, properly staffed, and hospitable. Attention to seating arrangements – such as placing children at appropriate tables separated from adult groups – is another important part of this role. Beyond guest interactions, you will coordinate closely with kitchen and service staff to handle any customer concerns promptly and professionally.
Additionally, the role presents flexible opportunities for involvement, such as assisting with to-go order preparation, operating the cash register for guest payments, and supervising dining room staff activities when necessary. A keen eye on the cleanliness of the dining and restroom areas ensures an inviting ambiance throughout.
This position is an excellent opportunity for someone passionate about hospitality and guest service who enjoys dynamic, fast-paced environments. It offers the chance to contribute meaningfully to the guest experience, collaborate with a dedicated team, and grow within a successful restaurant brand. If you have strong communication skills, an outgoing personality, and a genuine desire to enhance customer satisfaction, this hostess role could be your ideal next career step.
Job Requirements
- High school diploma or equivalent
- previous hospitality or customer service experience preferred
- ability to greet guests warmly and professionally
- effective communication skills
- ability to handle telephone inquiries
- familiarity with point-of-sale terminals and software
- knowledge of table management and reservation software such as OpenTable or similar
- proficiency with calendar and scheduling software
- ability to maintain cleanliness standards in dining and restroom areas
- ability to multitask and coordinate with kitchen and serving staff
- basic computer skills
- physical stamina to stand for extended periods
- willingness to work flexible hours including evenings and weekends
- ability to assist with cash register operation
- knowledge of commercial beverage dispensers and food service equipment
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to manage multiple tasks simultaneously
- strong organizational skills
- friendly and approachable demeanor
- basic computer proficiency including point-of-sale and reservation software
- ability to work in a fast-paced environment
- team player with a service-oriented attitude
Job Duties
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- open the front door for guests entering or leaving the restaurant when possible
- provide guests with menus and inform them of their server’s name upon seating
- record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- call out name and number of party when tables become available
- speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- answer telephone calls and respond to inquiries or transfer calls
- maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed
- inspect dining and serving areas to ensure cleanliness and proper setup
- inform guests of establishment specialties and features
- receive and record guests' dining reservations
- inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- direct guests to waiting areas such as lounges
- relay messages to servers and bussers as needed
- thank guests as they leave and invite them to return
- attend all scheduled employee meetings and offers suggestions for improvement
- coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
- fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- take and prepare to-go orders
- operate cash registers to accept payments for food and beverages
- supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- order or requisition supplies and equipment for tables and serving stations
- assist with preparing and serving food and beverages
Job Criteria
Experience
No experience required
Job Location
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