Job Overview
Compensation
Hourly
Range $16.94 - $20.00
Benefits
Paid Time Off
flexible schedule
Employee Discounts
Health Insurance
Dental Insurance
Career development opportunities
Supportive team environment
Job Description
The restaurant is a vibrant dining establishment that specializes in a unique pizza concept combining the best qualities of New Haven and Neapolitan dough. This hybrid style is complemented by a diverse menu featuring both traditional and modern ingredients, delivering a flavorful and innovative dining experience. This venue is distinguished by its warm ambiance and commitment to high-quality food and beverage offerings, making it a popular choice for guests looking for a memorable pizza experience.
The role of the Hostess in this esteemed restaurant is pivotal as the first and last point of contact for guests. The hostess not only welcomes and greets customers warmly upon their arrival but also plays a crucial role in managing the seating arrangements to optimize guest satisfaction and ensure efficient service flow. This position requires a blend of excellent interpersonal skills and operational efficiency to maintain the smooth functioning of the dining area.
In this part-time or full-time hospitality role, the hostess is responsible for creating an inviting environment by providing friendly and responsive service that enhances the overall dining experience. Duties include greeting guests, managing waiting lists, assigning tables appropriately with consideration to guest preferences and staff rotations, and maintaining communication with the kitchen and serving staff to address any concerns promptly. The hostess also ensures the cleanliness and preparation of the dining and seating areas and may assist with additional tasks such as taking to-go orders and handling cash register operations.
This position is essential to ensuring that each guest feels valued and welcomed from the moment they enter until they leave, contributing significantly to customer retention and positive reviews. The role also involves coordination and collaboration with other restaurant staff to maintain service standards and operational efficiency. Candidates with a passion for customer service, strong organizational skills, and the ability to multitask in a fast-paced environment will find this opportunity rewarding.
The restaurant offers a dynamic work environment where the hostess can develop hospitality skills, engage with a diverse clientele, and be part of a committed team dedicated to delivering outstanding food and service. The salary and employment type are commensurate with industry standards and experience, providing a competitive package for the right candidate.
The role of the Hostess in this esteemed restaurant is pivotal as the first and last point of contact for guests. The hostess not only welcomes and greets customers warmly upon their arrival but also plays a crucial role in managing the seating arrangements to optimize guest satisfaction and ensure efficient service flow. This position requires a blend of excellent interpersonal skills and operational efficiency to maintain the smooth functioning of the dining area.
In this part-time or full-time hospitality role, the hostess is responsible for creating an inviting environment by providing friendly and responsive service that enhances the overall dining experience. Duties include greeting guests, managing waiting lists, assigning tables appropriately with consideration to guest preferences and staff rotations, and maintaining communication with the kitchen and serving staff to address any concerns promptly. The hostess also ensures the cleanliness and preparation of the dining and seating areas and may assist with additional tasks such as taking to-go orders and handling cash register operations.
This position is essential to ensuring that each guest feels valued and welcomed from the moment they enter until they leave, contributing significantly to customer retention and positive reviews. The role also involves coordination and collaboration with other restaurant staff to maintain service standards and operational efficiency. Candidates with a passion for customer service, strong organizational skills, and the ability to multitask in a fast-paced environment will find this opportunity rewarding.
The restaurant offers a dynamic work environment where the hostess can develop hospitality skills, engage with a diverse clientele, and be part of a committed team dedicated to delivering outstanding food and service. The salary and employment type are commensurate with industry standards and experience, providing a competitive package for the right candidate.
Job Requirements
- Experience with carbonated beverage dispenser
- Experience with cash registers
- Experience with commercial use coffee or iced tea makers
- Experience with ice dispensers
- Experience with non-carbonated beverage dispenser
- Experience with personal computers
- Experience with point-of-sale terminals and workstations
- Experience with point-of-sale software
- Experience with special purpose telephones
- Experience with touch screen monitors
- Experience with calendar and scheduling software
- Experience with table management or reservation software such as Avenista, GuestBridge Reserve, OpenTable, or Reservation
- Excellent communication skills
- Ability to multitask and maintain professionalism under pressure
- Friendly and welcoming demeanor
- Basic understanding of restaurant operations
Job Qualifications
- High school diploma or equivalent
- Prior customer service experience preferred
- Experience in a host or hostess role advantageous
- Knowledge of restaurant seating and guest management techniques
- Proficiency in using reservation and point-of-sale software
- Ability to communicate effectively with guests and team members
- Strong organizational and coordination skills
- Ability to handle guest inquiries and complaints diplomatically
Job Duties
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server's name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Call out name and number of party when tables become available
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct guests to waiting areas such as lounges
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
Job Criteria
Experience
No experience required
Job Location
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