Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Four Seasons is a global luxury hospitality company renowned for its impeccable service, world-class properties, and commitment to creating unforgettable experiences for its guests. With over 122 hotels and resorts and 46 residential properties across 47 countries, Four Seasons has consistently been recognized as one of the most prestigious and respected names in the hotel industry. The company prides itself on a culture that values genuine care, respect, and personal connection, creating a workplace where employees feel valued and motivated to excel. The Four Seasons Hotel and Private Residences Minneapolis is a striking 37-storey luxury property situated at the vibrant convergence of business and leisure in downtown Minneapolis, at the top of Nicollet Mall. This prime location offers breathtaking views of the Mississippi River and features exquisite amenities such as locally inspired dining under the guidance of James Beard Award-winning chef Gavin Kaysen, expansive meeting spaces totaling 19,400 square feet, the city’s only luxury spa, and a 5,000 square foot pool deck. The Minneapolis property embodies Four Seasons' reputation for luxury, combining elegant design with exceptional service in one of the city's most dynamic neighborhoods.
At the Four Seasons Hotel Minneapolis, the Mara Host role is a vital position that directly impacts the guest experience by welcoming visitors, managing reservations, and ensuring efficient seating arrangements that align with the high standards of Four Seasons service. This role offers an exciting opportunity to be part of a team that nurtures a culture of connection, craftsmanship, and character development. As a Mara Host, the successful candidate will serve as the first point of contact for guests arriving at the hotel’s restaurants. Responsibilities include greeting and seating guests promptly, handling reservations professionally, and responding with courtesy and efficiency to guest inquiries. The Mara Host is expected to know the menu thoroughly, maintain the host stand operations, manage station charts, and balance server workloads to provide seamless service during busy periods.
Four Seasons seeks individuals who are passionate about hospitality, keen on providing exceptional service, and willing to learn and grow within the organization. The hotel fosters an environment where team members can thrive, supported by a culture that emphasizes mutual respect and collaboration. This position is ideal for someone with some experience in food and beverage service who desires to develop their career in a luxury hotel setting. The role requires flexibility to work evenings, weekends, and holidays, reflecting the 24/7 nature of the hospitality business. With a focus on excellence, Four Seasons provides not only a rewarding workplace but also opportunities for career advancement and personal growth in a supportive, world-renowned hotel brand.
At the Four Seasons Hotel Minneapolis, the Mara Host role is a vital position that directly impacts the guest experience by welcoming visitors, managing reservations, and ensuring efficient seating arrangements that align with the high standards of Four Seasons service. This role offers an exciting opportunity to be part of a team that nurtures a culture of connection, craftsmanship, and character development. As a Mara Host, the successful candidate will serve as the first point of contact for guests arriving at the hotel’s restaurants. Responsibilities include greeting and seating guests promptly, handling reservations professionally, and responding with courtesy and efficiency to guest inquiries. The Mara Host is expected to know the menu thoroughly, maintain the host stand operations, manage station charts, and balance server workloads to provide seamless service during busy periods.
Four Seasons seeks individuals who are passionate about hospitality, keen on providing exceptional service, and willing to learn and grow within the organization. The hotel fosters an environment where team members can thrive, supported by a culture that emphasizes mutual respect and collaboration. This position is ideal for someone with some experience in food and beverage service who desires to develop their career in a luxury hotel setting. The role requires flexibility to work evenings, weekends, and holidays, reflecting the 24/7 nature of the hospitality business. With a focus on excellence, Four Seasons provides not only a rewarding workplace but also opportunities for career advancement and personal growth in a supportive, world-renowned hotel brand.
Job Requirements
- High school education or equivalent experience
- Six to twelve months of restaurant, food and beverage, or equivalent experience
- Working knowledge of Four Seasons restaurant services, policies, or operations
- Basic computer and reservation system proficiency
- Reading, writing and oral proficiency in English
- Ability to work a flexible schedule including nights, weekends and holidays
Job Qualifications
- High school education or equivalent experience
- Six to twelve months of restaurant or food and beverage experience
- Knowledge of restaurant operations, policies, and Four Seasons services
- Ability to operate computer equipment and reservation systems
- Proficiency in reading, writing, and speaking English
- Strong customer service skills
- Ability to work flexible schedules including nights, weekends, and holidays
Job Duties
- Seat guests promptly at tables preset for the number and preference of the party
- Set up the host/hostess station and review guest reservation book
- Make recommendations for room set-up and maintain station charts and cover counts
- Answer telephone calls professionally, take reservations, and provide information about the restaurant and hotel services
- Anticipate and respond to guest inquiries and needs, recognizing regular guests by name
- Inspect and maintain daily menus ensuring quality and accurate appearance
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct
- Work harmoniously and professionally with coworkers and supervisors
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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