Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
401K Program
Employee assistance program
employee food discount
flexible scheduling

Job Description

Ruth's Chris Steak House is a renowned fine dining restaurant chain known for its commitment to exceptional hospitality, quality service, and a superior dining experience. As a part of the Ruth's Chris family, team members are supported in a culture that values integrity, teamwork, and success for both employees and the company. The company prides itself on carefully developing its staff through comprehensive training programs to help individuals reach their highest potential and advance within the organization. Ruth's Chris Steak House operates in the competitive upscale dining industry, where delivering warm, memorable service is just as important as serving world-class cuisine.

This particular opportunity is for the position of Host/Seater, a role fundamental to the guest experience as the first point of contact upon arrival. The Host/Seater greets guests with a genuine smile, sets the tone for their dining experience, and manages the seating flow efficiently to maximize comfort and satisfaction. This role requires excellent interpersonal and multitasking skills, as well as a friendly and professional demeanor. Hosts at Ruth's Chris Steak House are essential in coordinating reservations, managing waitlists, and ensuring smooth communication between guests, servers, and kitchen staff. They play an instrumental role in creating a welcoming atmosphere that embodies the restaurant's values of hospitality and service excellence.

The position is designed for individuals who thrive in fast-paced environments and who enjoy engaging with guests while maintaining an organized and clean front-of-house area. In addition to greeting and seating guests, the Host/Seater helps accommodate special seating requests, keeps guests informed of wait times, handles inquiries and concerns promptly, and collaborates closely with the restaurant team to ensure top-notch service. They are expected to maintain a thorough knowledge of the menu, daily specials, and promotions to assist guests effectively and to uphold the restaurant’s standards for cleanliness, appearance, and hygiene.

Ruth's Chris Steak House offers a rewarding workplace with benefits that demonstrate care for the wellbeing of its employees, including health insurance, paid time off, a 401k program with company match, an employee assistance program, employee food discounts, and flexible scheduling options. The company fosters an inclusive environment and is an Equal Opportunity Employer that participates in E-Verify. A background check is required for all candidates. This position offers a unique chance to build a career within a respected hospitality brand dedicated to guest satisfaction and team development.

Job Requirements

  • Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
  • Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store printed materials, menus, wine lists and other hostess/host stand supply items
  • Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
  • Must be able to communicate effectively and listen attentively to supervisors, employees and guests
  • Background check required

Job Qualifications

  • Excellent communication and interpersonal skills
  • Ability to multitask effectively in a fast-paced environment
  • Friendly and professional demeanor
  • Knowledge of basic restaurant hosting procedures preferred
  • Ability to work collaboratively with team members
  • Strong organizational skills
  • Previous hospitality or customer service experience is a plus

Job Duties

  • Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
  • Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating
  • Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table
  • Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area
  • Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated
  • Escort guests to their assigned tables, present menus, and assist with seating arrangements
  • Accommodate special seating requests if possible
  • Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
  • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
  • Handle guest complaints or issues professionally or bring them to the manager when necessary
  • Assist in coordinating reservations and managing the wait list
  • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction
  • Monitor and manage smooth and efficient table turnover
  • Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards
  • Uphold high standards of cleanliness and hygiene throughout the restaurant
  • a Superior Guest Experience for all RCSH guests

Job Criteria

Experience

Entry Level (1-2 years)


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