
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and development opportunities
career advancement
Job Description
The Ritz-Carlton, located at 900 SW Washington St, Portland, Oregon, is part of Marriott International's distinguished portfolio of luxury hospitality brands. Known worldwide for its commitment to exceptional service and outstanding guest experiences, The Ritz-Carlton sets the gold standard in luxury accommodations, catering to discerning travelers who expect excellence in every aspect of their stay. With over 100 award-winning properties globally, The Ritz-Carlton continuously fosters a culture where creativity, thoughtfulness, and compassion drive success, ensuring every guest encounter is memorable and unique.
This role is a full-time, non-management position focused on supporting food and beverage operations to enhance the guest experience. As a Guest Service Support Expert, you will play a crucial role in ensuring the seamless delivery of services that make dining at The Ritz-Carlton not just a meal but a lasting memory. This includes setting tables, assisting the kitchen staff, maintaining clean work areas, and replenishing supplies. The position demands a dynamic individual who can stand, sit, or walk for extended periods while managing various physical tasks such as lifting, bending, and reaching.
The Guest Service Support Expert must adhere to the highest standards of professionalism in appearance, communication, and conduct, upholding the company’s quality and safety policies. This position is essential for creating a safe and welcoming environment for both guests and team members. While it requires physical stamina and attention to detail, it is also about the passion for delivering exceptional guest service that reflects the unique Gold Standards and culture of The Ritz-Carlton. Candidates with prior experience in food and beverage are preferred but not necessary, as comprehensive training and a supportive team environment ensure opportunities for growth and learning.
This role is a full-time, non-management position focused on supporting food and beverage operations to enhance the guest experience. As a Guest Service Support Expert, you will play a crucial role in ensuring the seamless delivery of services that make dining at The Ritz-Carlton not just a meal but a lasting memory. This includes setting tables, assisting the kitchen staff, maintaining clean work areas, and replenishing supplies. The position demands a dynamic individual who can stand, sit, or walk for extended periods while managing various physical tasks such as lifting, bending, and reaching.
The Guest Service Support Expert must adhere to the highest standards of professionalism in appearance, communication, and conduct, upholding the company’s quality and safety policies. This position is essential for creating a safe and welcoming environment for both guests and team members. While it requires physical stamina and attention to detail, it is also about the passion for delivering exceptional guest service that reflects the unique Gold Standards and culture of The Ritz-Carlton. Candidates with prior experience in food and beverage are preferred but not necessary, as comprehensive training and a supportive team environment ensure opportunities for growth and learning.
Job Requirements
- high school diploma or G.E.D. equivalent
- open availability preferred
- ability to stand, sit, or walk for extended periods
- capability to lift and carry objects up to 25 pounds independently
- capability to lift and carry objects up to 50 pounds with assistance
- ability to work in a fast-paced environment
- willingness to follow company policies and procedures
Job Qualifications
- high school diploma or G.E.D. equivalent
- previous experience in food and beverage environment preferred
- ability to follow company policies and procedures
- strong communication skills
- ability to work as part of a team
- attention to detail
Job Duties
- set tables to prepare for guest service
- assist kitchen staff as needed
- clean work areas and maintain a sanitary environment
- replenish food and beverage supplies
- follow all health and safety guidelines
- engage with guests to enhance their experience
- support smooth operation of food and beverage service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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