Host/Hostess

The Laylow, Autograph Collection Hotel is a luxurious and secluded oasis situated in the heart of Waikiki. Renowned for its unique blend of mid-century modern design and authentic Hawaiian hospitality, The Laylow offers guests a tranquil and tropical setting that combines nostalgic charm with contemporary comfort. This hotel is a stylish retreat where guests can experience a distinctive take on Hawaiian culture, enhanced by vibrant social spaces and top-quality service. The ambiance reflects the warmth and laid-back spirit of the island, making it a prime destination for travelers, creatives, and adventurers seeking relaxation and connection in an inviting environment.

At The Laylow, the commitment to exceptional guest experiences starts from the moment visitors arrive. The hotel places a high value on creating a welcoming atmosphere that feels both sophisticated and inviting. The Laylow is part of the Makeready collection, which is dedicated to supporting its team members with a comprehensive suite of benefits and a workplace culture that celebrates individuality and inclusivity. With a focus on the wellbeing of its employees and an emphasis on teamwork, The Laylow fosters an environment where staff members can thrive professionally while contributing meaningfully to the overall guest experience.

The role of a host at The Laylow is essential to maintaining the smooth flow and warm hospitality that guests expect. The ideal host is characterized by warmth, organization, and quick thinking, with the ability to handle unexpected challenges gracefully. This individual should possess a positive attitude and a natural ability to connect with others, ensuring every guest feels valued and comfortable. Responsibilities include greeting guests warmly, managing reservations, seating guests efficiently, and responding promptly to inquiries. The host works closely with the front-of-house staff and leadership to coordinate operations that uphold the high standards of service the hotel is known for.

This position demands someone who is proactive in planning and can anticipate the needs of both guests and the restaurant to maximize service efficiency. Attention to detail is critical, particularly in managing the restaurant reservation system accurately, including table statuses, rotations, cover counts, and guest notes. The host must maintain a polished appearance and professional demeanor that contributes to the overall ambiance and presentation of the dining environment. Additionally, performing opening and closing duties and keeping the workspace neat and organized are vital to the role.

Joining The Laylow means becoming part of a team that values respect, diversity, and the well-being of each member. The hotel offers a variety of benefits such as paid time off, medical, dental, and vision insurance, maternity and paternity leave, pet insurance, company-matched dependent care and 401k plans, and a student loan repayment program. The supportive work culture is grounded in strong guiding principles, emphasizing collaboration, respect, and excellence. As an equal opportunity employer, The Laylow is committed to building a diverse team where individuals succeed based on their skills and performance rather than any protected status. This environment ensures all team members can bring their authentic selves to work, fostering innovation and a true spirit of aloha across every guest interaction and team collaboration.