Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
employee wellness program
Job Description
The Polo Club is a prestigious private club known for its exceptional service and elegant ambiance, catering primarily to its exclusive membership. Established as a key destination for dining and social gatherings, The Polo Club prides itself on offering a superior hospitality experience in a refined setting. The club features multiple food and beverage venues designed to provide members and their guests with an inviting atmosphere, excellent cuisine, and exemplary service standards. The Polo Club is committed to maintaining high levels of member satisfaction through professional, friendly, and attentive service.
The role of the Hostess at The Polo Club is a vital position within the food and beverage department. As the initial point of contact for members and guests entering the club's dining spaces, the Hostess is responsible for setting the tone of the dining experience by delivering a warm welcome, demonstrating professionalism, and providing outstanding guest service. This position involves greeting members by name when possible, escorting them to their tables, and ensuring that seating arrangements reflect reservation preferences and table availability. The Hostess is also tasked with coordinating the flow of the dining room, balancing the distribution of tables among servers, and effectively communicating with the Dining Room Manager about table turns and service needs.
Additionally, the Hostess at The Polo Club assumes responsibility for monitoring the dining area for adherence to club policies, including appropriate attire and cell phone use, ensuring that the hostess stand remains neat, organized, and fully stocked, and addressing member inquiries and requests promptly and courteously. They are also responsible for managing takeout orders, verifying the accuracy of guest checks, and participating in opening and closing procedures to uphold operational standards. The role demands a high level of organizational skill, attention to detail, and the ability to multitask in a fast-paced environment.
The ideal candidate will possess excellent communication skills, both verbal and written, and be capable of building rapport with members, co-workers, and management to ensure a seamless and enjoyable dining experience. Proficiency with Microsoft Office, internet navigation, and point-of-sale electronic ordering systems is expected. The Hostess will uphold the club's grooming standards and portray a professional image that reflects the club's esteemed reputation.
This employment opportunity does not include supervisory responsibilities but offers an engaging and dynamic work environment within a respected private club setting. Candidates should have a high school diploma or GED and at least six months of experience or training in a food and beverage or customer service-related industry, or an equivalent combination of education and experience. This position is ideal for individuals passionate about hospitality and eager to contribute to a team devoted to excellence in member service.
The role of the Hostess at The Polo Club is a vital position within the food and beverage department. As the initial point of contact for members and guests entering the club's dining spaces, the Hostess is responsible for setting the tone of the dining experience by delivering a warm welcome, demonstrating professionalism, and providing outstanding guest service. This position involves greeting members by name when possible, escorting them to their tables, and ensuring that seating arrangements reflect reservation preferences and table availability. The Hostess is also tasked with coordinating the flow of the dining room, balancing the distribution of tables among servers, and effectively communicating with the Dining Room Manager about table turns and service needs.
Additionally, the Hostess at The Polo Club assumes responsibility for monitoring the dining area for adherence to club policies, including appropriate attire and cell phone use, ensuring that the hostess stand remains neat, organized, and fully stocked, and addressing member inquiries and requests promptly and courteously. They are also responsible for managing takeout orders, verifying the accuracy of guest checks, and participating in opening and closing procedures to uphold operational standards. The role demands a high level of organizational skill, attention to detail, and the ability to multitask in a fast-paced environment.
The ideal candidate will possess excellent communication skills, both verbal and written, and be capable of building rapport with members, co-workers, and management to ensure a seamless and enjoyable dining experience. Proficiency with Microsoft Office, internet navigation, and point-of-sale electronic ordering systems is expected. The Hostess will uphold the club's grooming standards and portray a professional image that reflects the club's esteemed reputation.
This employment opportunity does not include supervisory responsibilities but offers an engaging and dynamic work environment within a respected private club setting. Candidates should have a high school diploma or GED and at least six months of experience or training in a food and beverage or customer service-related industry, or an equivalent combination of education and experience. This position is ideal for individuals passionate about hospitality and eager to contribute to a team devoted to excellence in member service.
Job Requirements
- High school diploma or general education degree (GED)
- minimum six months experience and/or training in food and beverage or customer service
- ability to communicate well in English
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to write routine correspondence
- ability to perform basic math calculations
- ability to apply common sense understanding to carry out instructions
- knowledge of Microsoft Office Suite and point-of-sale electronic ordering system
- ability to multitask and work in a fast-paced environment
- strong organizational skills
- excellent customer service and interpersonal skills
Job Qualifications
- High school diploma or general education degree (GED)
- a minimum of six months experience and/or training in the food and beverage or customer service related industry
- ability to communicate well in English
- ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- ability to write routine reports and correspondence
- ability to effectively present information one-on-one to members and guests
- ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- knowledge of Microsoft Office Suite, Internet and point-of-sale (POS) electronic ordering system
Job Duties
- Greets members warmly, using their name whenever possible
- shows members to their tables, provides them with menus and ensures that the table is set properly
- obtains membership number information and assists with any requests such as guest menus, table preference, child seating and food preparation needs
- coordinates the flow of the dining room by balancing assigned tables among servers
- monitors the dining area for cell phone use, appropriate attire and other rule violations
- monitors service being provided to determine if assistance is appropriate, such as supplying bread and water
- monitors hostess/host stand to ensure area is neat, clean, mints are refilled and menus are clean
- answers the telephone and responds to members questions and orders
- attends to all opening and closing duties as per the appropriate procedure
- takes to go orders, ensuring that utensils, napkins and condiments are included in the bag and charges the member number accordingly
- picks up reservation sheet and ensures table set up for the next shift
- receives checks from servers at the end of the shift and places in numerical order
- runs an area report for the shift to ensure all checks are accounted for
- puts away menus, clears trash and wipes down counter at the end of the shift and as necessary during dining service
- recognize members upon their exit, smiles and thanks them for coming to the club to dine
- reviews checks for accuracy, signs and brings to the food & beverage office
- stays informed of special events, current club issues and the specials for the day
- communicates with members, co-workers, management and the general public in a courteous and professional manner
- conforms with and abides by all regulations, policies, work procedures and instructions
- exhibits and maintains a professional demeanor and grooming standards to reflect a positive image of The Polo Club
- performs other duties as assigned by the dining room manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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