Host/Hostess

Reveille Management LLC is an independently owned and operated franchisee of Denny's, a well-known and beloved family dining restaurant chain operating in multiple states including Indiana, New York, Ohio, Kentucky, and Illinois. As a franchisee, Reveille Management LLC strives to uphold the high standards of quality, service, and guest satisfaction that Denny's is recognized for nationwide. Denny's is celebrated for its welcoming environment, diverse menu offerings, and commitment to creating positive dining experiences. The company values team collaboration, respect for diversity, and dedication to operational excellence, which form the core of its business philosophy.

The position of Host/Hostess at Reveille Management LLC within Denny's restaurants plays a critical role in setting the tone for guests' dining experiences. Reporting directly to the General Manager and Restaurant Manager, the Host/Hostess is responsible for greeting and seating guests in a warm and courteous manner, ensuring they feel welcomed from the moment they arrive. This role demands excellent communication and interpersonal skills as it involves responding promptly and effectively to guest concerns and assisting other service personnel to maintain seamless service quality throughout the dining experience.

In this role, the Host/Hostess is expected to demonstrate a sense of urgency, meet service cycle timing standards, and utilize proper seating rotation to maximize guest satisfaction. They must be knowledgeable about the menu and current promotions to enhance sales through suggestive selling while seating guests. Handling guest payments accurately and following safe cash handling procedures are also essential duties. The position requires attentiveness to guest needs, including taking beverage orders, managing waiting lists, and ensuring the restaurant dining areas are clean, organized, and inviting.

Physical demands of the job include lifting and carrying supplies up to 30 pounds, standing and walking for the entire shift, and the ability to perform tasks such as bending, stooping, reaching, and wiping. Hosts/Hostesses must also have basic math skills, be able to operate point of sale systems, and maintain proper grooming and uniform standards according to Denny's policies.

This role offers the opportunity to work in a dynamic team environment that values respect for diversity and inclusivity. Flexible scheduling is a requirement, including availability for nights, weekends, and holidays, making it a great fit for those seeking part-time or full-time employment with varying hours. The job also entails compliance with health and safety regulations as well as adherence to brand standards to maintain the high-quality service expected by Denny's guests.

Overall, the Host/Hostess position at Reveille Management LLC offers a rewarding opportunity for motivated individuals to engage with guests, contribute to a positive dining atmosphere, and grow within a respected franchise in the hospitality industry. This is an excellent role for those who enjoy customer service, thrive in fast-paced environments, and desire to be part of a team committed to excellence and guest satisfaction.