Job Overview

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Compensation

Hourly
Range $12.75 - $17.75
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Benefits

PTO
Medical insurance
Dental Insurance
Vision Insurance
maternity leave
paternity leave
Pet insurance
company-matched 401k
Student Loan Repayment Program

Job Description

The Heathman Hotel is a distinguished establishment that epitomizes the unique blend of Portland's cultural heritage and timeless hospitality. Established in 1927, it has served as a pivotal gathering place for artists, writers, performers, and travelers who are drawn to the rich creative spirit embedded in the city. Throughout the years, The Heathman has successfully retained its iconic status by maintaining an elegant and classic ambiance harmoniously combined with modern comforts, making it one of the most cherished landmarks in downtown Portland. As a company, The Heathman Hotel continues to evolve thoughtfully, addressing the needs of contemporary guests while honoring its storied past and the influential figures who have walked through its doors. Our commitment extends beyond providing lodging and services; we aim to create an immersive experience that resonates with the cultural narrative of Portland itself.

The role at The Heathman Hotel seeks individuals who view hospitality as an art form. We are looking for team members who are thoughtful, gracious, and detail-oriented, with a passion for creating memorable guest experiences. The hospitality environment at The Heathman is crafted by welcoming hosts, cultured professionals, and creative thinkers, all dedicated to providing warmth paired with sophistication. This position demands a genuine appreciation for people, culture, and storytelling, reflecting the hotel's deep-rooted connection to Portland's artistic community. The successful candidate will contribute to an atmosphere where service is personal, timeless, and quietly exceptional. Responsibilities include welcoming guests warmly, managing seating arrangements efficiently, maintaining reservation systems accurately, responding efficiently to guest inquiries, performing opening and closing duties, and upholding a professional and organized environment. Working at The Heathman Hotel is more than a job — it is an opportunity to be part of Portland's cultural legacy, allowing one to participate in shaping experiences that honor the hotel's iconic history and ongoing evolution. Moreover, the hotel is part of the Makeready collection, known for its supportive work environment and comprehensive benefits aimed at fostering the health, happiness, and well-being of its team members. Employment with The Heathman Hotel offers growth, collaboration, and the opportunity to engage with a community that values authenticity, curiosity, and service excellence. We are committed to equal employment opportunities and prioritize a workplace culture where every team member can thrive as their true independent self.

Job Requirements

  • Prior experience in a restaurant highly preferred
  • Approachable and personable personality
  • Ability to be patient with guests' requests

Job Qualifications

  • Prior experience in a restaurant highly preferred
  • Approachable and personable personality
  • Ability to be patient with guests' requests

Job Duties

  • Welcome guests in a warm and friendly manner always adhering to service standards
  • Monitor guests' seating always planning two steps ahead ascertaining both guests' and restaurants' needs to maximize service flow
  • Use and accurately maintain restaurant reservation system including proper table status rotations cover counts and guest notes
  • Respond to guest inquiries and requests in a timely friendly and efficient manner
  • Perform opening and closing duties as needed
  • Maintain a neat organized and crisp environment
  • Maintain a professional appearance and demeanor contributing to overall ambiance and presentation of the restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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