Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Employee assistance program
Referral Bonus Program
meal discounts
Gym membership discounts
Work shoe discounts

Job Description

Silver Diner Development LLC is a leader in the casual dining industry, known for its commitment to quality, community, and growth. Celebrated as one of Washington Post's 'Most Diverse Places to Work' and recognized by Full Service Restaurant Magazine as one of the '20 Full Service Restaurants to Watch,' Silver Diner is a vibrant and dynamic restaurant group focused on delivering exceptional dining experiences through innovation and heartfelt hospitality. The company stands out with its award-winning Fresh & Local Menu curated by Chef Ype Von Hengst, emphasizing flexitarian and healthy options with ingredients sourced from over 15 local farms dedicated to organic and sustainable farming practices. This unique approach bridges the gap between traditional tablecloth dining and fast food, offering guests an unmatched culinary experience.

Silver Diner's culture is deeply rooted in its mission: To be the best we can be. This philosophy extends through every aspect of its operations, from the dedication to serving their guests with a warm welcome and top-tier service to nurturing a work environment that values its people as its most precious resource. More than just a place to work, Silver Diner offers a career path with opportunities for internal advancement; over 60% of managers and all General Managers and Area Directors were promoted from within, underscoring the brand's commitment to employee growth and professional development.

The position of Host at Silver Diner is key to the company’s brand delivery and guest experience. Hosts are the first and last points of contact for guests, embodying the company's hospitality values by warmly greeting visitors, managing wait times, and ensuring a seamless flow of seating throughout the restaurant. They are responsible for maintaining a clean and inviting environment, presenting menus professionally, and effectively communicating the company's philosophy and menu offerings to guests. Emphasis is placed on teamwork and efficient service as hosts take on responsibilities such as pre-bussing tables, keeping wait stations stocked and organized, and answering phone calls with a friendly and professional tone. Hosts play a vital role in maintaining Silver Diner’s high standards of cleanliness, punctuality, and brand consistency, all while fostering a fun and positive work environment.

Silver Diner offers this role as both full-time and part-time shifts covering first, second, third, rotating, and weekend shifts. The position requires weekend and holiday availability and provides a competitive hourly wage plus tip pool. Silver Diner prides itself on supporting its team with comprehensive benefits including medical, dental, and vision insurance, 401K plan, and an Employee Assistance Program. Additionally, employees enjoy perks such as a Referral Bonus Program, meal discounts, gym membership discounts, and work shoe discounts.

By joining Silver Diner, employees become part of a thriving and fast-paced restaurant environment that champions diversity, sustainability, and the personal and professional growth of its people. The host role is a perfect opportunity for individuals who are contagiously friendly, organized, and passionate about hospitality. This position not only offers a job for today but a career path for tomorrow, empowering those who join to grow within the community and succeed in the exciting foodservice industry.

Job Requirements

  • Minimum 1-2 years experience in restaurant or hospitality industry
  • Weekend and holiday availability
  • Able to work first, second, third, rotating shifts
  • Able to stand and walk on hard surfaces for 10-12 hours per day
  • Ability to lift and maneuver boxes up to 35 pounds
  • Must be of legal age to serve alcoholic beverages according to state law
  • Able to continuously reach, bend, lift, carry, stoop, and wipe
  • Able to tolerate cleaning and sanitizing products
  • Ability to maintain punctuality and positive work attitude

Job Qualifications

  • Minimum 1-2 years experience in restaurant or hospitality industry preferred
  • Exceptional aptitude for guest service
  • Excellent communication skills
  • Contagiously friendly, outgoing and energetic personality
  • Organized with good sense of urgency
  • Ability to multi-task effectively
  • Able to think and act quickly while maintaining composure
  • Ability to meet all scheduling requirements
  • Knowledge or willingness to learn Silver Diner’s standards and philosophy

Job Duties

  • Greet guests warmly and promptly at the door
  • Manage the flow of guests to tables following proper rotation
  • Guide guests to tables while engaging in friendly conversation
  • Present clean menus professionally and efficiently
  • Maintain cleanliness and organization of host station including menus and supplies
  • Follow and track proper service rotation
  • Quote wait times accurately to guests
  • Pre-bus tables occasionally to allow quick turnover
  • Interact with guests upon arrival and departure ensuring a positive experience
  • Keep high-chairs and booster seats sparkling clean
  • Maintain a clean lobby to Silver Diner standards
  • Answer phone promptly with standard greeting
  • Complete assigned side work
  • Communicate clearly and constructively as part of a team
  • Arrive on time and maintain a positive attitude
  • Keep uniform and personal station clean
  • Follow all uniform standards
  • Uphold knowledge of brand delivery and service standards
  • Maintain clean menus and notify management of replacements
  • Perform additional duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)


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