HOST/HOSTESS

Metairie, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $13.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Uniform allowance

Employee Discounts

Training and development opportunities

Job Description

Denny's Restaurant, located at 5901 Veterans, is a well-established dining establishment known for providing quality food and a welcoming atmosphere for a diverse clientele. As a popular American diner chain, Denny's offers a wide variety of menu options to cater to different tastes, with a commitment to excellent customer service. Known for being open 24 hours, Denny's accommodates guests at all times, including late nights and early mornings, making it a convenient place for families, travelers, and locals alike. The restaurant prides itself on creating a friendly and comfortable dining experience, supported by a dedicated team of employees who work together to ensure guest satisfaction and operational efficiency. Working at Denny's means becoming part of a hospitality team that values respect, teamwork, and continuous improvement, with opportunities for growth and development within the company.

The role of Host/Hostess at this location is vital to the smooth functioning of the dining experience. The primary responsibility of the Hostperson is to greet guests promptly upon arrival, ensure they are seated efficiently at appropriate tables, and assist servers by facilitating attentive, courteous, and efficient service throughout the guests' visit. Additionally, the Hostperson provides support to the cashier by collecting payments from guests, whether by cash or credit card, and handling related administrative duties, such as preparing cashier reports and managing tips. This position requires an individual with excellent interpersonal skills, the ability to remain composed in a fast-paced environment, and a strong attention to detail to maintain the quality and cleanliness of menus and the dining area. Long and flexible hours are sometimes required, and the ability to stand for the entire shift is critical. This role also demands mental acuity in problem-solving, communication, and financial transactions, ensuring service standards meet or exceed company expectations. Overall, the Host/Hostess at Denny's plays a key role in upholding the restaurant's reputation for friendliness, efficiency, and guest satisfaction, making it an excellent opportunity for individuals seeking a dynamic hospitality position in a supportive work environment.

Job Requirements

High school diploma or equivalent
previous experience in hospitality or related field preferred
ability to stand for entire shift
flexibility to work long and varied hours
ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently
strong interpersonal and communication skills
ability to handle stressful situations calmly
reliability and punctuality
ability to follow company standards and regulations
ability to work in a team environment
basic math skills

Job Qualifications

High school diploma or equivalent preferred
experience in a hotel or related field preferred
excellent communication skills
ability to work well in high-pressure situations
ability to handle guest objections and disputes effectively
strong initiative in job performance
ability to maintain composure and objectivity under pressure
effective problem-solving skills
ability to assimilate complex information and adjust to meet needs
effective listening and understanding skills
ability to work with financial information and basic arithmetic

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
maintain regular attendance in compliance with Expotel Hospitality Service standards
maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag
comply at all times with Expotel Hospitality Service standards and regulations
maintain a warm and friendly demeanor at all times
greet and seat guests at appropriate tables in a timely manner
be attentive of guests' needs and assist in providing a pleasant dining experience
assist cashier in collection of money or credit cards from guests and servers as needed
know how to prepare cashier report at the end of a shift
pay out servers’ and service attendants’ tips if appropriate
know how to properly take reservations for outlets
ensure quality control of menus with regard to cleanliness and appearance
perform opening and closing duties according to established side work checklist
ability to answer the telephone according to standards
have a complete knowledge of standards of service for receiving a room service order
have a thorough knowledge of menus and current specials in all applicable departments
assist servers and cashiers in the servicing of guests as needed
know and understand the state liquor laws
attend meetings/training as required by management
perform other duties as requested by management