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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $13.25 - $18.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Highgate is a premier real estate investment and hospitality management company renowned for managing over $15 billion in assets and a global portfolio exceeding 400 hotels. With a presence spanning North America, Europe, the Caribbean, and Latin America, Highgate has built a reputation over three decades as a forward-thinking leader in the hospitality industry. The company specializes in providing expert management services throughout all phases of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate’s portfolio is diverse, featuring bespoke lifestyle brands, legacy brands, and independently operated hotels and resorts. It is distinguished by its contemporary programming, digital innovation,... Show More
Job Requirements
- High school diploma or equivalent
- Flexible to work long and varied hours
- Ability to exert up to 20 pounds of force occasionally and stand throughout entire shift
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Friendly, courteous, and service-oriented attitude
- Maintain regular attendance and punctuality
- Adherence to personal appearance standards including uniform and nametag
- Compliance with hotel policies for safety and operation
- Ability to identify problems and assist in solutions
- Initiative to anticipate guest and operational needs
- Willingness to perform other duties as assigned
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in hotel or related hospitality field preferred
- Knowledge of menu items and specials
- Ability to handle cash and credit card transactions accurately
- Strong verbal and written communication skills
- Customer service oriented with a friendly and courteous demeanor
- Basic understanding of state liquor laws
- Ability to assist and support team members
- Effective listening and problem-solving skills
Job Duties
- Greet and seat guests at appropriate tables in a timely manner
- Be attentive of guests’ needs assist in providing a pleasant dining experience
- Assist cashier in collection of money or credit cards from guests and servers as needed
- Know how to prepare cashier report at the end of the shift
- Pay out servers’ and service attendants’ tips if appropriate
- Know how to properly take reservations for outlets
- Ensure quality control of menus with regard to cleanliness and appearance
- Perform opening and closing duties according to established sidework checklist
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Assist servers and cashiers in the servicing of guests as needed
- Know and understand the state liquor laws
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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