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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.25 - $15.75
Work Schedule
Weekend Shifts
Benefits
Free Food
Insurance Reimbursement Plans for FT employees
Job Description
Heirloom Restaurant Group is a distinguished restaurant brand management company that encompasses over 10 unique restaurant brands and continuously expands its portfolio. Rooted deeply in community values, Heirloom Restaurant Group is dedicated to creating meaningful dining experiences for its guests by celebrating the natural bounty brought forth by local farmers and producers. The company believes dining is not merely about food but about forging connections and sharing life-changing moments around the table. With a dedicated team that values collaboration, respect for their local community, and commitment to exceptional hospitality, Heirloom Restaurant Group has established itself as a respected leader in... Show More
Job Requirements
- Previous experience as a host/hostess or in customer service is beneficial
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- strong organizational skills and attention to detail
- professional and positive attitude
- familiarity with reservation systems and basic computer skills
- flexibility to work evenings, weekends, and holidays
Job Qualifications
- Previous experience as a host/hostess or in customer service is beneficial
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- strong organizational skills and attention to detail
- professional and positive attitude
- familiarity with reservation systems and basic computer skills
- flexibility to work evenings, weekends, and holidays
Job Duties
- Welcome guests with a warm and friendly demeanor as they enter the restaurant
- provide a positive first impression and set the tone for the overall dining experience
- assist guests with inquiries, provide information about the menu, specials, and restaurant policies
- address customer concerns and resolve issues promptly
- be attentive to the needs of guests, including any special requests or accommodations
- handle seating for large parties and special events with care and efficiency
- manage restaurant reservations, including confirming, modifying, or canceling bookings
- maintain an organized reservation system and communicate reservation status to the serving staff
- assess the dining room layout and manage efficient seating assignments to optimize table turnover
- consider server sections and balance workload among the serving staff
- keep the waiting area clean, organized, and visually appealing
- provide waiting guests with accurate wait time estimates and, if necessary, offer alternatives such as seating at the bar
- ensure that the host/hostess stand and surrounding areas are neat, organized, and well-maintained
- pay attention to the overall cleanliness and appearance of the dining area
- maintain effective communication with the kitchen, serving staff, and management to ensure smooth dining room operations
- relay special requests, dietary restrictions, or other pertinent information to the serving team
- collaborate with servers to coordinate the timing of reservations and walk-in guests
- facilitate effective communication between the front and back of the house
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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