Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.50 - $14.50
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Work Schedule

Weekend Shifts
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Benefits

Free Food
Insurance reimbursement plans

Job Description

Heirloom Restaurant Group is a renowned restaurant brand management company that operates more than 10 distinct and growing restaurant brands. With a deep commitment to its local community, Heirloom is much more than just a business; it is a collective of individuals passionate about fostering meaningful experiences through the shared joy of food and dining. Their mission centers on creating memorable moments for guests by showcasing the natural beauty of ingredients provided by local farmers and producers, emphasizing quality and authenticity in every dish. The company prides itself on nurturing comfortable and welcoming environments where guests can break bread, form connections, and enjoy life-changing experiences with family, friends, and neighbors. At Heirloom Restaurant Group, teamwork, care, and shared values are foundational principles that guide daily operations and partnerships.

With multiple thriving restaurant brands under its umbrella, Heirloom Restaurant Group is currently seeking a part-time Host/Hostess to join their team. This role is pivotal in delivering the warm and inviting atmosphere the group is known for. As the first point of contact for guests entering the restaurant, the Host/Hostess plays a key role in shaping the entire dining experience from the outset. Responsibilities include welcoming guests with genuine hospitality, efficiently managing reservations, and organizing seating plans to ensure smooth and balanced workload distribution among serving staff. The Host/Hostess acts as a vital communication link between the front of house and back of house teams, relaying important details such as special requests and dietary restrictions to ensure impeccable service.

This position demands excellent communication and interpersonal skills, along with the ability to multitask effectively in a fast-paced environment. Strong organizational skills and a keen attention to detail are essential to maintain a clean, organized waiting area and to provide accurate wait time estimates to guests. Flexibility to work evenings, weekends, and holidays is required to meet the needs of the restaurant’s operating hours. Heirloom Restaurant Group values professionalism and a positive attitude, seeking candidates who align with the company’s community-driven ethos and commitment to inclusivity.

In return, the company offers attractive benefits such as free food during shifts and insurance reimbursement plans for full-time employees. Heirloom Restaurant Group is dedicated to cultivating a diverse, inclusive workplace where all team members feel respected and empowered. Equal employment opportunities are extended to all candidates without discrimination on any legally protected basis. Joining Heirloom means becoming part of a team that not only loves to cook and run restaurants but also values its role in enriching community connections one dining experience at a time.

Job Requirements

  • Previous experience as a host or hostess or in customer service is beneficial
  • excellent communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • strong organizational skills and attention to detail
  • professional and positive attitude
  • familiarity with reservation systems and basic computer skills
  • flexibility to work evenings, weekends, and holidays

Job Qualifications

  • Previous experience as a host or hostess or in customer service
  • excellent communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • strong organizational skills and attention to detail
  • professional and positive attitude
  • familiarity with reservation systems and basic computer skills
  • flexibility to work evenings, weekends, and holidays

Job Duties

  • Welcome guests with a warm and friendly demeanor
  • provide a positive first impression and set the tone for the overall dining experience
  • assist guests with inquiries and provide information about menu, specials, and restaurant policies
  • address customer concerns and resolve issues promptly
  • be attentive to guest needs including special requests or accommodations
  • handle seating for large parties and special events with care and efficiency
  • manage restaurant reservations including confirming, modifying, or canceling bookings

Job Criteria

Experience

Mid Level (3-7 years)


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