Host/Hostess

Tacoma, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.66

Work Schedule

Flexible

Weekend Shifts

Benefits

Employee Discount at Cantina Monarca & Moctezuma's

Paid sick leave

Spanish/English Language Class Tuition Reimbursement

Job Description

We are a passionate and dedicated hospitality company focused on creating memorable dining experiences through exceptional service, outstanding food, and a vibrant atmosphere. Our company operates several restaurant locations including Cantina Monarca, Moctezuma's, and other key areas such as Tacoma, Gig Harbor, Silverdale, Tukwila, and Bellevue. We pride ourselves on hiring outstanding individuals who share our enthusiasm for hospitality and a commitment to quality. Our teams work together to provide guests with epic hospitality, making every dining experience unique and enjoyable, which helps us develop raving fans and long-term customer loyalty. Our company culture stresses teamwork, customer satisfaction, and continuous growth, opening the door to countless opportunities for advancement within our organization. We offer competitive wages that differ according to location, with base pay starting from $16.66 plus tips at some locations up to $21.10 plus tips at others, thus rewarding excellent performance and dedication. Employment includes flexible schedules that accommodate changing restaurant demands and peak dining periods, and we support our employees with continuous training and benefits like paid sick leave and tuition reimbursement for language classes.\n\nThe role of Host/Hostess is central to the overall guest experience in our restaurants. This position requires a friendly and energetic individual who enjoys interacting with people and is committed to delivering exceptional service to every guest. Hosts and Hostesses are the first point of contact for guests, responsible for greeting and seating them while ensuring a smooth and welcoming arrival experience. They must be knowledgeable about the menu, daily specials, and restaurant features to answer guest inquiries confidently and with enthusiasm. This role also involves managing the waitlist during busy periods, providing accurate wait times, and maintaining an organized floor plan to keep track of table status (clean, dirty, occupied). Additionally, they perform tasks such as cleaning and stocking menus, answering phone calls, filling to-go orders, rolling silverware, and setting up for the following day. The position demands the ability to work efficiently under pressure in a fast-paced environment while maintaining a positive and professional attitude. Physical stamina is essential due to the requirements of standing and walking for long hours and occasionally lifting items up to 40 pounds. Our ideal candidate embodies a customer-focused mindset, strong communication skills, and a passion for being part of a dynamic team contributing to our restaurant’s success and continuous growth.

Job Requirements

Ability to stand and walk continually throughout an eight-hour shift
Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours including some holidays and most weekends
Ability to lift up to 40 lbs
Food handler's card is required according to local and state regulations
Prior experience in customer service or restaurant environment preferred
Strong communication skills
Ability to work under pressure and in a team environment
Flexibility to work varied shifts including weekends and holidays.

Job Qualifications

Prior restaurant experience preferred
Customer service focused, solution oriented, presentable and optimistic approach
Must enjoy and succeed in a fast-paced work environment
Ability to communicate clearly and professionally with customers and coworkers
Basic math and written communication skills
Ability to work a flexible schedule based on department and restaurant needs
Food handler's card required according to local and state regulations.

Job Duties

Identify & deliver exceptional service by greeting and serving guests
Be knowledgeable and enthusiastic about the restaurant's menu and products
Greet and seat guests, present menus, inform them of daily specials
Check with customers to ensure enjoyment of meals and address any issues
Treat all guests to ensure complete satisfaction and strive to exceed expectations
Manage waitlist by taking guest information and providing accurate wait times
Run the floor plan board by observing table status and keeping track of clean, dirty, and occupied tables
Clean, organize, and stock menus at the host area
Answer phone calls and respond to questions about the menu and restaurant
Interact with guests upon arrival and departure to ensure a positive experience
Fill to-go orders, roll silverware, and prepare the area for the next day
Maintain cleanliness of the host stand, entrance area, and restrooms continuously throughout the shift.