Host/Hostess

Tacoma, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.66

Work Schedule

Flexible

Weekend Shifts

Benefits

Employee Discount at Cantina Monarca & Moctezuma's

Paid sick leave

Spanish/English Language Class Tuition Reimbursement

Job Description

We are a passionate and dedicated hospitality company focused on creating memorable dining experiences through exceptional service, outstanding food, and a vibrant atmosphere. Our company operates several restaurant locations including Cantina Monarca, Moctezuma's, and other key areas such as Tacoma, Gig Harbor, Silverdale, Tukwila, and Bellevue. We pride ourselves on hiring outstanding individuals who share our enthusiasm for hospitality and a commitment to quality. Our teams work together to provide guests with epic hospitality, making every dining experience unique and enjoyable, which helps us develop raving fans and long-term customer loyalty. Our company culture stresses teamwork, customer satisfaction, and continuous... Show More

Job Requirements

Ability to stand and walk continually throughout an eight-hour shift
Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours including some holidays and most weekends
Ability to lift up to 40 lbs
Food handler's card is required according to local and state regulations
Prior experience in customer service or restaurant environment preferred
Strong communication skills
Ability to work under pressure and in a team environment
Flexibility to work varied shifts including weekends and holidays.

Job Qualifications

Prior restaurant experience preferred
Customer service focused, solution oriented, presentable and optimistic approach
Must enjoy and succeed in a fast-paced work environment
Ability to communicate clearly and professionally with customers and coworkers
Basic math and written communication skills
Ability to work a flexible schedule based on department and restaurant needs
Food handler's card required according to local and state regulations.

Job Duties

Identify & deliver exceptional service by greeting and serving guests
Be knowledgeable and enthusiastic about the restaurant's menu and products
Greet and seat guests, present menus, inform them of daily specials
Check with customers to ensure enjoyment of meals and address any issues
Treat all guests to ensure complete satisfaction and strive to exceed expectations
Manage waitlist by taking guest information and providing accurate wait times
Run the floor plan board by observing table status and keeping track of clean, dirty, and occupied tables
Clean, organize, and stock menus at the host area
Answer phone calls and respond to questions about the menu and restaurant
Interact with guests upon arrival and departure to ensure a positive experience
Fill to-go orders, roll silverware, and prepare the area for the next day
Maintain cleanliness of the host stand, entrance area, and restrooms continuously throughout the shift.

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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