Host/Hostess

HMSHost is a leading global restaurateur specializing in dining solutions at airports and travel venues. Well-known for its commitment to creating exceptional guest experiences and offering great opportunities for career growth, HMSHost serves millions of travelers each year with high-quality food and customer service across the United States and internationally. As part of the Dufry Group, HMSHost operates a large portfolio of quick service restaurants, bars, and full-service dining establishments in airports and other travel locations. The company focuses on innovation, employee development, and maintaining a positive workplace culture to support both its workforce and customers. HMSHost is dedicated to being an equal opportunity employer, fostering diversity and inclusion within its team, and complying with all anti-discriminatory regulations to maintain a respectful and supportive work environment.

The Host/Hostess role at HMSHost, based at Fort Myers Airport, is a vital front-of-house position aimed at ensuring an exceptional dining experience from the moment guests enter the restaurant. This non-exempt position reports typically to a Store Manager and offers a competitive wage of $14 per hour. The primary responsibility involves greeting guests with a warm and welcoming attitude while managing seating assignments efficiently. The Host/Hostess must maintain an organized seating chart to optimize table turnover and guest satisfaction. Additionally, they assist with various operational tasks such as setting tables, refilling beverages, managing reservations, and supporting other restaurant roles including cashier or bus person duties when needed. This multifaceted position requires strong communication skills, a friendly demeanor, and the ability to coordinate between kitchen and floor staff to ensure timely service that meets company standards.

Employees in this role will benefit from HMSHost's comprehensive benefits package including health, dental, and vision insurance, paid time off, holiday pay, meal and transportation benefits, 401(k) retirement plan with company match, company-paid life insurance, tuition reimbursement, employee assistance programs, and training opportunities for career advancement. The company also supports a referral program where employees can earn bonuses by recommending friends for employment. The role demands the ability to work on feet for extended periods, interact with a diverse group of guests and co-workers positively, and follows cash handling policies securely. Candidates looking for an entry-level opportunity in a dynamic, customer-focused environment with chances for growth will find this position rewarding and an excellent way to build valuable hospitality skills.