Host/Hostess

Tyler, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $11.25 - $15.75

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive hourly wage

Tip pool

Health Insurance

Dental Insurance

Vision Insurance

Paid vacation

Opportunities for advancement

Job Description

Jalapeno Tree is a vibrant Mexican restaurant known for delivering Crazy Good Mexican Food in a family-friendly atmosphere. The restaurant prides itself on using high-quality ingredients and providing exemplary service to create exceptional guest experiences. With a team culture called the Pepper Posse, Jalapeno Tree fosters a welcoming environment where employees are passionate about their food and service. The restaurant values energetic and motivated individuals who are dedicated to helping guests enjoy their dining experience from the moment they arrive.

The role of Host/Hostess at Jalapeno Tree is a crucial position as it serves as the first point of contact for guests. This role involves warmly greeting guests, managing seating arrangements, and maintaining an efficient flow in the dining room to enhance guest satisfaction. Hosts and hostesses are responsible for managing the waitlist, accurately quoting wait times, and balancing table assignments to ensure smooth and timely service. In addition, the Host/Hostess communicates effectively with servers, bussers, and kitchen staff to coordinate guest needs and solve any issues that arise during service. This position requires excellent communication skills, the ability to handle multiple tasks in a fast-paced environment, and a commitment to customer service.

In this dynamic role, the Host/Hostess also performs various side duties such as answering phones, taking to-go and curbside orders, organizing menus, and maintaining a tidy host station and entrance area. The ability to handle guest inquiries and concerns professionally is essential, along with the capacity to escalate complaints when necessary to management. This position provides an excellent opportunity for individuals who enjoy working in a lively setting and want to be part of a dedicated team striving to deliver a memorable dining experience.

Jalapeno Tree offers a competitive hourly wage plus a tip pool, health insurance, dental insurance, vision insurance, paid vacation, and opportunities for advancement. The establishment supports flexible working hours including evenings, weekends, and holidays. It also provides necessary certifications training such as Texas Food Handlers and TABC certification for those serving alcohol. This position is ideal for motivated individuals at least 16 years old who seek a career in the restaurant industry with room for growth and skill development.

Job Requirements

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Strong knowledge of cooking techniques, food safety, and kitchen equipment
Ability to work efficiently under pressure and handle multiple tasks simultaneously
Strong attention to detail and commitment to cleanliness
Excellent organizational and time management abilities
Ability to work flexible hours, including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Ability to stand for prolonged periods, move at a rapid pace, bend, twist, and lift products weighing up to 35 pounds

Job Qualifications

Must be at least 16 years of age
Basic mathematic skills and ability to handle cash and operate a POS system accurately
Ability to work in a fast-paced environment and handle multiple tasks
Strong attention to detail and commitment to cleanliness
Excellent organizational and time management abilities
Ability to work flexible hours including evenings, weekends, and holidays
Texas Food Handlers Certification
TABC certification for serving alcohol if 18 years of age
Previous experience as a host/hostess or in a customer service role is preferred but not required
Working knowledge of point-of-sale systems preferred
High school diploma or GED preferred

Job Duties

Warmly welcome guests as they arrive, creating a positive first impression
Escort guests to their tables and provide menus
Answer incoming phone calls
take and fill to-go and curbside orders
clean, organize and stock menus
perform other assigned side work
Track table status and manage the seating chart to ensure efficient and balanced table assignments
Coordinate with servers and bussers to optimize table turnover and minimize wait times
Take names and phone numbers for the waiting list and quote accurate wait times to guests when tables are not immediately available
Clearly communicate wait times and manage guest expectations
Provide updates as needed and ensure guests are informed of any changes
Address guest inquiries and concerns promptly and professionally
Provide information about the menu and specials as needed
Maintain a clean and organized host/hostess station
Ensure that the waiting area and entrance are tidy and welcoming
Collaborate with servers and kitchen staff to ensure smooth operations
Relay any special requests or issues to the appropriate team members
Handle guest complaints or issues with empathy and efficiency
escalate to management if necessary