Host/Hostess

Zippy's is a well-established and beloved restaurant chain in Hawaii known for its commitment to sharing the spirit and flavors of Hawaii with locals and visitors alike. With a strong focus on delivering exceptional customer service and maintaining high standards of quality and cleanliness, Zippy's creates an inviting atmosphere where guests can enjoy authentic Hawaiian cuisine in a friendly and welcoming environment. The brand prides itself on values such as commitment, humility, passion, supportiveness, and integrity, which guide all employees to embody 'Ka Hana Pono' – the philosophy of doing the right thing and working the right way. Each team member is dedicated to fostering a positive dining experience through attentive service and genuine aloha spirit.

The Host/Hostess position at Zippy's plays a crucial role in ensuring the smooth operation of the restaurant and welcoming guests with warmth and professionalism. As the first point of contact for guests, the host or hostess sets the tone for the entire dining experience by greeting patrons with aloha, managing seating arrangements, and facilitating efficient dining room flow. This non-exempt role involves maintaining health and safety standards, coordinating with staff to manage wait times, and assisting servers as needed to provide seamless service. The position is based across various store locations, offering a dynamic work environment where teamwork and guest satisfaction are paramount.

Hosts and hostesses at Zippy's engage with guests using a wait-list app to efficiently manage table assignments while ensuring compliance with health protocols such as temperature screening. Their responsibilities extend beyond seating to include maintaining the cleanliness and organization of guest areas, managing communication between staff members, and possessing knowledge of the menu and promotional offerings to assist guests effectively. Physical activity levels include prolonged standing and walking, which supports the active pace required to meet the needs of a busy restaurant.

This role is ideal for individuals who enjoy interpersonal engagement and thrive in fast-paced hospitality settings. Candidates with previous experience in hosting or serving, basic computer skills, and a high school diploma or equivalent are preferred. The ability to multitask, maintain punctuality, and demonstrate reliability are critical attributes for success in this position. Zippy's commitment to inclusivity and fostering a supportive work culture encourages candidates who value teamwork and professional growth to apply. This position offers an opportunity to contribute to a cherished Hawaiian brand while growing a career in the restaurant industry.