Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Day Shifts
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Benefits

health benefits
Dining privilege 50 percent
fast-paced environment
Open-door communication
career advancement

Job Description

Miller's Ale House is a well-established casual dining restaurant known for its vibrant atmosphere, excellent food, and commitment to exceptional guest experiences. As a popular dining destination, it provides guests with a friendly and energetic environment that encourages socializing, enjoyment of quality food and drinks, and memorable service. Miller's Ale House proudly upholds a culture of integrity, constant pursuit of excellence, and respect for every individual, which makes it a standout employer in the hospitality industry.

Joining Miller's Ale House means becoming part of a fast-paced, fun workplace where open-door communication and team collaboration are highly valued. Employees are encouraged to bring their authentic selves to work, supported by a management team that believes in career advancement and providing a comfortable work environment that promotes personal and professional growth. In addition to competitive benefits like health insurance and dining privileges, team members enjoy a culture of mutual respect and opportunity.

The role of Host/Hostess at Miller's Ale House is crucial as it often involves being the first point of contact for guests entering the restaurant. This position is responsible for setting the tone for the guest’s dining experience by greeting them warmly and managing the flow of seating to ensure prompt and efficient service. The host or hostess maintains the entrance area, communicates guest wait times, and supports the front-of-house team as needed. Key tasks include managing seating preferences, rotating guest seating equitably among servers, helping with bussing and resetting tables, and ensuring that the restaurant’s environment stays clean, organized, and welcoming.

Successful candidates bring a warm, upbeat attitude combined with strong communication skills and the ability to multitask in a bustling environment. They demonstrate reliability by consistently arriving on time and adhering to the company’s policies, such as clocking in and out each shift. The role also emphasizes teamwork and safety, requiring the host/hostess to maintain sanitization standards and assist in creating a safe environment for guests and employees alike.

This role is ideal for individuals who thrive in lively social settings, have a passion for hospitality, and are committed to enhancing every guest’s dining experience through attentive service and positive interaction. Additionally, the Host/Hostess position requires physical stamina to stand and walk for extended periods and perform tasks like reaching, bending, and lifting moderately heavy items. Overall, Miller's Ale House offers an engaging, supportive workplace where a host/hostess can grow their skills and career while contributing meaningfully to the guest experience.

Job Requirements

  • Showcases a warm, upbeat, and energetic demeanor
  • Arrives to work on time as scheduled and ready to work
  • Follows Miller's Ale House policies including time recording requirements
  • Greets guests warmly and acknowledges those nearby
  • Seats guests per preferences and rotates seating evenly
  • Provides warm salutation to departing guests
  • Supports bussing, sanitizing, and resetting of tables
  • Supports other front-of-house team members promptly
  • Manages guest placement and safety in entrance area
  • Provides accurate wait times and seating recommendations
  • Answers restaurant calls professionally
  • Maintains neat, organized workstation and entrance
  • Completes host opening and closing sidework
  • Keeps restrooms clean and stocked
  • Communicates effectively with team and management
  • Notifies management of guest or team issues timely
  • Washes hands every 20 minutes and maintains sanitation
  • Works with team to uphold safety and sanitation standards
  • Supports all front-of-house functions as needed
  • Exhibits friendly and attentive guest service
  • Communicates positively with team and management
  • Provides exceptional service throughout shift
  • Has strong communication and multitasking skills
  • Completes all tasks for exceptional guest experiences
  • Basic reading, handwriting, and seating software operation
  • Minimum age 18 unless state law states otherwise
  • Sets up team members for success at shift change
  • Able to stand and walk for extended periods
  • Can reach, bend, squat, and lift up to 20 lbs
  • Works amid varying noise levels
  • Communicates timely in fast-paced environment

Job Qualifications

  • Minimum of 18 years of age unless otherwise dictated by state law
  • Ability to multitask and work in a fast-paced environment
  • Strong communication skills
  • Friendly and upbeat demeanor
  • Ability to work both independently and as part of a team
  • Basic reading and handwriting skills
  • Ability to operate restaurant front door seating software
  • Commitment to providing exceptional guest experiences

Job Duties

  • Greet guests in a warm and friendly manner while acknowledging all guests within five feet of the location
  • Seat guests based on their seating preference when possible
  • Rotate seating with different servers to ensure even workloads and prompt service
  • Provide departing guests with a warm salutation thanking them for their visit and inviting them to return
  • Support service team members by bussing dishes, sanitizing, and resetting tables as needed
  • Manage the placement of guests within the entrance area to enhance experience and ensure safety
  • Answer incoming restaurant calls in a friendly professional manner
  • Maintain a neat and organized workstation and entrance area
  • Complete hosting opening and closing sidework
  • Ensure restrooms are clean, tidy, and stocked
  • Communicate effectively with team members and management
  • Notify management of any potential issues with guests, team members, or wait times
  • Wash hands every 20 minutes and maintain sanitation standards
  • Support front-of-house functions recognizing their impact on guest experience
  • Exhibit a friendly disposition, attentiveness, and provide exceptional service throughout the shift
  • Operate restaurant seating software and assist in shift change setup

Job Criteria

Experience

Entry Level (1-2 years)


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