Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
retirement savings plan
Parental leave
Employee Assistance Programs
Job Description
HMSHost at Chicago Airport is a leading provider of food and beverage services, operating a variety of dining establishments within one of the busiest airports in the United States. Known for delivering exceptional guest experiences, HMSHost prides itself on maintaining high standards of customer service and operational excellence. The company operates with a focus on quality and convenience, catering to the diverse needs of airport travelers and visitors. As a dynamic hospitality company, HMSHost offers team members a fast-paced work environment that emphasizes teamwork, efficiency, and customer satisfaction. Working at Chicago Airport with HMSHost means engaging with a diverse range of guests while contributing to smooth and enjoyable dining experiences amidst the bustle of airport activity. Show More
The Host/Hostess role at HMSHost in Chicago Airport is both vital and multifaceted, offering a unique opportunity to be the welcoming face of a bustling restaurant environment. In this position, the Host/Hostess is primarily responsible for greeting guests warmly and seating them appropriately, ensuring each visitor feels valued from the moment they arrive. This role also involves managing restaurant seating charts with precision to optimize the dining room flow, which is critical during peak airport traffic hours. Aside from greeting and seating, the Host/Hostess supports other operational tasks such as ringing up orders, maintaining cleanliness of dining and serving areas, setting tables for incoming guests, and refilling beverages proactively. The role requires effective communication skills as the Host/Hostess acts as a bridge between kitchen staff and floor staff, ensuring seamless food and beverage service that aligns with HMSHost's quality standards. At times, the Host/Hostess may also take on cashier and bus person duties to help expedite service and manage guest checks efficiently.
This position reports directly to the Store Manager and is non-exempt, emphasizing the importance of maintaining high standards in customer service and operational duties. The ideal candidate is someone who demonstrates enthusiasm, friendliness, and a strong commitment to guest satisfaction while being capable of multitasking in a fast-moving environment. Physical stamina is essential as the job involves standing for extended periods, bending, twisting, and performing general maintenance tasks. Experience in customer service and cash handling is preferred, but a positive attitude and willingness to learn are highly valued. HMSHost promotes a supportive and inclusive workplace culture, committed to equal opportunity employment and providing a drug-free environment. For those passionate about hospitality and delivering memorable guest experiences, the Host/Hostess position at Chicago Airport offers a rewarding career opportunity with room for growth within a respected global company.Show Less
This position reports directly to the Store Manager and is non-exempt, emphasizing the importance of maintaining high standards in customer service and operational duties. The ideal candidate is someone who demonstrates enthusiasm, friendliness, and a strong commitment to guest satisfaction while being capable of multitasking in a fast-moving environment. Physical stamina is essential as the job involves standing for extended periods, bending, twisting, and performing general maintenance tasks. Experience in customer service and cash handling is preferred, but a positive attitude and willingness to learn are highly valued. HMSHost promotes a supportive and inclusive workplace culture, committed to equal opportunity employment and providing a drug-free environment. For those passionate about hospitality and delivering memorable guest experiences, the Host/Hostess position at Chicago Airport offers a rewarding career opportunity with room for growth within a respected global company.Show Less
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service preferred
- Ability to stand for extended periods
- Ability to bend and twist during work
- Ability to read and comprehend instructions and correspondence
- Must be able to speak comfortably with customers
Job Qualifications
- Customer service experience preferred
- Cash handling experience preferred
- Excellent organizational skills
- Ability to read and interpret seating charts
- Friendly and outgoing manner
- Ability to communicate effectively with guests and coworkers
Job Duties
- Greet guests and seat them at appropriate tables
- Maintain and update restaurant seating charts
- Set up and maintain dining room areas before serving
- Assist with maintaining sufficient stock of roll-up silverware
- Advise guests on menu and beverage choices
- Oversee delivery and servicing of food and beverages
- Perform cashier and bus person duties as required
Job Location
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