Host/Hostess

This position is within the hospitality and dining industry, specifically as a Host or Hostess role at a restaurant. A Host/Hostess is the first point of contact for customers entering the establishment, playing an essential part in creating a welcoming and efficient dining experience. The company hiring for this role values customer satisfaction and maintaining a smooth operation by ensuring guests are greeted promptly, seated appropriately, and assisted as needed throughout their visit. This establishment is committed to offering an inviting atmosphere where every customer feels valued and their dining preferences are accommodated. The Host/Hostess role involves multiple responsibilities including greeting arriving customers, managing seating arrangements, processing payments, and assisting the service team. The ideal candidate must be personable, efficient in handling transactions, attentive to customer needs, and able to integrate seamlessly with the team to maintain high standards of customer service. They must be familiar with cash handling procedures to ensure accuracy in transactions and be proactive in addressing any guest concerns or complaints, escalating to management when necessary. In addition to managing front-of-house customer interactions, the Host/Hostess will contribute by maintaining cleanliness and readiness of the host area, managing telephone calls including taking to-go orders, and supporting service staff with operational tasks such as cleaning and setting tables. This role requires flexibility, attention to detail, and a strong team spirit to foster a positive guest experience and overall dining environment. Employing effective communication skills and the ability to multitask in a fast-paced environment are crucial for success in this position. The Host/Hostess should also be physically able to manage mobility within the workspace and adhere to health and food safety regulations pertinent to their role. This role is vital to the smooth functioning of the dining service and overall guest satisfaction, making it an attractive opportunity for those passionate about customer service and hospitality.