Host/Hostess

The hiring establishment is a reputable restaurant committed to providing outstanding dining experiences to its guests. Known for its welcoming atmosphere and quality service, this restaurant values customer satisfaction and operational efficiency. As a key part of the front-of-house team, the role focuses on creating positive first impressions by greeting guests warmly, ensuring they are comfortably seated, and assisting with various service needs throughout their visit. This establishment emphasizes teamwork, flexibility, and adherence to health and safety standards, fostering a supportive work environment for its employees. The position available is that of a Host/Hostess, a vital role responsible for managing the flow of guests in the restaurant. The host/hostess acts as the face of the restaurant by greeting and seating customers promptly and courteously. This role requires attentiveness to detail, such as confirming the size of the parties, recognizing special needs such as high chairs or special menus, and maintaining a clean and organized hostess station. In addition to seating guests, the host/hostess handles incoming telephone calls, processes to-go orders efficiently, and takes payments in accordance with cash handling protocols. By providing initial beverage suggestions and assisting service staff with table setup and cleaning, the host/hostess supports overall service delivery. A successful candidate will demonstrate the ability to communicate effectively with guests, maintain flexibility in their duties, and reliably fulfill their responsibilities. Mobility and the capability to operate within the work area are essential, as is the ability to handle money accurately by distinguishing between different monetary denominations. The host/hostess is also expected to uphold health and safety regulations, ensuring that food handling and presentation meet company and regulatory standards. Complaints and suggestions from customers are to be handled professionally, with appropriate escalation to management when necessary. This role is instrumental in upholding the restaurant's reputation by delivering exceptional customer service and ensuring that guest experiences are pleasant from arrival to departure. Employment type and salary are typically aligned with industry standards for hospitality positions, offering opportunities for those seeking a reliable and team-oriented work environment. Candidates interested in a dynamic role within a vibrant restaurant setting will find this position rewarding and essential to the restaurant's continued success.