Host/Hostess

This position is with a well-established restaurant company known for offering welcoming and efficient service to its patrons. The establishment prides itself on creating a positive dining experience, where customer satisfaction is a top priority. Employees work in a fast-paced, dynamic environment providing top-quality customer interaction, food service assistance, and maintaining a clean and hospitable atmosphere. The role is that of a host/hostess in the restaurant setting. The key responsibility is to greet and seat customers as they arrive, ensuring a smooth flow of the guest experience from the moment they walk in the door. This role demands excellent communication skills, a courteous and friendly demeanor, and the ability to manage several tasks simultaneously. The host/hostess verifies the size and special needs of each party, such as accommodating high chairs or special menus, to optimize seating arrangements. The pay range for this position is from $16.50 to $26.50 per hour. Actual earnings will vary based on several factors including the specific restaurant brand, experience levels, education, geographic location, applicable minimum wage, unit volume, hours worked, and potential overtime pay. This flexibility in pay allows for rewarding hard work and dedication within the company. In addition to greeting guests, the host/hostess collects payments in accordance with established cash handling policies and ensures proper transaction handling to maintain register totals that balance at the end of shifts. The role includes assisting service personnel by helping clean and set tables and providing beverage service such as refills and initial suggestions. The host/hostess also handles to-go orders and incoming phone calls promptly, all while maintaining a tidy and well-stocked hostess station, including storage of to-go items and bakery products. They are a critical part of resolving guest concerns or complaints by addressing them or escalating them to the manager when necessary. Teamwork is essential, and the host/hostess supports service staff as needed to enhance the overall guest experience. This position requires physical mobility to move and operate efficiently within the work area and an ability to observe and differentiate monetary denominations accurately. It also requires compliance with health regulations pertinent to food handling to ensure a safe dining environment. Being a flexible and reliable team player with good communication skills is central to succeeding in this position. Overall, the host/hostess role is a vital component of the restaurant's customer service team, designed to build a welcoming environment, ensuring every guest feels valued and attended to from their entry to their exit. This comprehensive role offers opportunities for applicants looking to thrive in hospitality, refine interpersonal skills, and contribute to an excellent dining atmosphere.