Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $30.41 - $1.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Medical insurance
Prescription coverage
vision coverage
Paid holidays
Paid sick leave
Paid vacation
Paid medical leave
Retirement Plan
401k
recognition programs
Employee assistance program
Discounted hotel rates
Training and development programs

Job Description

Outrigger Resorts & Hotels is a renowned hospitality company committed to embracing the unique cultures and communities in which it operates, especially those that embody the spirit of aloha. Known for its immersive approach to Hawaiian culture and hospitality, Outrigger Resorts & Hotels creates unforgettable guest experiences by fostering a warm, welcoming atmosphere rooted in genuine care and respect. This heartfelt approach is not just a philosophy but a way of life that permeates every level of the organization. As a leader in the hotel and resort industry, Outrigger continually seeks individuals who can carry forward these traditions with passion and authenticity.

At Outrigger, the sense of ohana or family is crucial, extending aloha not only to guests but to colleagues and community members alike. The company nurtures an environment where every staff member feels valued and inspired to deliver exceptional service, creating a friendly and inclusive workplace culture that celebrates diversity and Hawaiian heritage. By joining Outrigger Resorts & Hotels, employees become part of a dynamic team that truly believes in what they do and in enriching the lives of those they serve.

The role at Kani Ka Pila Grille offers an extraordinary opportunity to be an ambassador of Hawaiian hospitality. This position involves greeting, seating, and assisting guests while maintaining a positive first and last impression of the restaurant and bar. Kani Ka Pila Grille is a vibrant, fast-paced venue where live Hawaiian music and local traditions play a key role in shaping the guest experience. Working here means coordinating seamlessly with servers, bartenders, kitchen staff, entertainers, and management to ensure smooth guest flow, accurate wait times, and attentive service.

Candidates for this role will be deeply engaged in fostering a warm and authentic Hawaiian atmosphere, educating guests about entertainment schedules, and sharing insights on local culture and traditions. The position demands a strong guest service mindset, excellent communication skills, and the ability to excel in a team-oriented, high-volume environment. Flexibility to work evenings, weekends, holidays, and varied shifts is essential.

Outrigger values experience with reservations, waitlist management, multitasking, and familiarity with Hawaiian music and culture, as these attributes contribute to the success of the Kani Ka Pila Grille guest experience. Beyond the rewarding nature of the role, the company offers a competitive base pay starting at $30.41 per hour, comprehensive health insurance including dental, medical, prescription, and vision coverage, paid holidays, sick leave, vacation, and medical leave. There is also a robust retirement plan (401K), employee recognition programs, an employee assistance program, discounted hotel rates, and numerous growth opportunities through training and development programs.

Working at Outrigger Resorts & Hotels means being part of a community that genuinely upholds the spirit of aloha in every guest interaction and workplace relationship. This is not just a job; it’s a chance to contribute meaningfully to preserving and promoting Hawaiian culture, all while building a fulfilling career in one of the most respected resort companies in the world. Join Outrigger and experience a workplace where belief in your work and care for others go hand in hand.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to multitask in a fast-paced environment
  • Comfortable engaging with guests about entertainment and local culture
  • Availability to work flexible hours including nights, weekends, and holidays
  • Professional demeanor and strong communication skills
  • Ability to collaborate effectively with team members

Job Qualifications

  • Strong guest service mindset
  • Excellent communication skills
  • Professional appearance
  • Ability to work efficiently in a team-oriented high-volume restaurant environment
  • Experience with reservations and waitlist management preferred
  • Familiarity or appreciation for Hawaiian music and culture preferred
  • Ability to work flexible schedules including evenings, weekends, and holidays

Job Duties

  • Exemplifies the spirit of Hawaiian hospitality and aloha while creating a warm and welcoming experience for all guests in accordance with Outrigger policies and procedures
  • Greets, seats, and assists guests in the restaurant and bar while maintaining a positive first and last impression of Kani Ka Pila Grille
  • Coordinates with servers, bartenders, kitchen staff, entertainers, and management to ensure smooth guest flow, accurate wait times, and attentive service in a fast-paced live entertainment dining environment
  • Serves as an ambassador of the Kani Ka Pila experience by embracing and respecting Hawaiian culture, local traditions, and the significance of live Hawaiian music within the venue
  • Engages with guests about entertainment schedules, local hospitality, and the unique atmosphere of the restaurant
  • Works flexible days, evenings, weekends, and holidays
  • Maintains a strong guest service mindset and excellent communication skills while working efficiently as part of a team in a high-volume restaurant setting

Job Criteria

Experience

Mid Level (3-7 years)


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