Host/Greeter | Westham Tavern

Omni Richmond Hotel is a prestigious hotel located in the heart of Richmond, Virginia, renowned for its refined Southern hospitality and elegant ambiance. Situated within the historic Shockoe Slip district, this hotel offers guests a unique experience surrounded by timeless architecture, exceptional dining options, vibrant nightlife, and the scenic views of the James River. The hotel is centrally positioned near Richmond's financial and legislative districts, just blocks from the Virginia State Capitol, making it an ideal destination for business and leisure travelers alike. The Omni Richmond Hotel is part of the esteemed Omni Hotels & Resorts brand, known for delivering exceptional guest service and maintaining high standards of quality and comfort. With a commitment to creating memorable experiences, the hotel provides associates with a dynamic and welcoming work environment marked by comprehensive training, mentoring, and a culture of respect, gratitude, and empowerment.

The Host/Greeter role at Omni Richmond Hotel plays an essential part in upholding this commitment by delivering excellence in guest service from the moment guests enter the restaurant. This position involves developing positive relationships with guests, providing personalized service, and anticipating guests' needs to ensure a welcoming and enjoyable dining experience. The Host is responsible for managing restaurant operations related to guest seating and reservation handling, and must maintain a friendly and professional demeanor that reflects the hotel's dedication to superior service.

As a Host/Greeter, you will be expected to consistently maintain and refine service standards, ensuring compliance with all hotel guidelines as well as local health and safety regulations. Your tasks will include answering phone calls, managing reservations and table assignments, greeting and seating guests, and explaining the restaurant's concept to patrons. You will also take part in maintaining cleanliness and order at the host stand and guest entrance, keeping menus clean, and adhering to proper trash disposal procedures.

Additionally, the role requires you to have full knowledge of all food and beverage menu items and to report any maintenance or housekeeping needs to management immediately. High standards for furniture, fixtures, and equipment upkeep must be upheld to minimize breakage and preserve the hotel's assets. The Host/Greeter must execute proper steps of service when seating guests and ensure that tables are set impeccably to create an inviting atmosphere.

Guest satisfaction is paramount, so you will be responsible for responding positively to complaints and taking appropriate actions to turn dissatisfied guests into loyal return customers. Timely and accurate responses to guest requests, thorough knowledge of hotel offerings, and awareness of local entertainment options are vital in creating an exceptional experience. You will contribute to the sanitation and timing of service to ensure prompt and quality food delivery from kitchen to table.

The position also requires active participation in daily briefings and ongoing training to stay informed about updates and hotel standards. Collaboration and mutual trust among co-workers are encouraged to foster a positive work atmosphere. Maintaining a professional and neat appearance aligned with Omni Parker House standards is necessary, as is swift and effective response in emergency situations to maintain guest and staff safety.

This role demands flexibility, professionalism, and a passion for hospitality, offering a rewarding career opportunity within a hotel that values its employees and guests. If you are motivated, friendly, and ready to contribute to an extraordinary guest experience, the Omni Richmond Hotel Host/Greeter position might be the perfect fit for you.