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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
Omni Richmond Hotel is a prestigious hotel located in the heart of Richmond, Virginia, renowned for its refined Southern hospitality and elegant ambiance. Situated within the historic Shockoe Slip district, this hotel offers guests a unique experience surrounded by timeless architecture, exceptional dining options, vibrant nightlife, and the scenic views of the James River. The hotel is centrally positioned near Richmond's financial and legislative districts, just blocks from the Virginia State Capitol, making it an ideal destination for business and leisure travelers alike. The Omni Richmond Hotel is part of the esteemed Omni Hotels & Resorts brand, known for delivering... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a host or greeter role preferred
- Ability to work flexible hours including nights, weekends and holidays
- Strong customer service orientation
- Excellent communication skills
- Ability to stand or walk for extended periods
- Must maintain professional appearance
- Must have ServSafe certification
- Must have valid TIPs certification
- Ability to work in fast-paced environments
- Reliable and punctual
- Ability to multitask and handle stressful situations
Job Qualifications
- Hands-on food and beverage knowledge
- Comprehensive working knowledge of the hospitality business
- Relevant host experience in a fine dining restaurant preferred
- Willingness to work flexible hours including nights, weekends and holidays
- Highly developed customer service skills with friendly approachable demeanor
- Strong problem-solving abilities
- Proven ability to engage guests at all levels
- Passionate about providing warm, engaging and personalized service
- Ability to work in a fast-paced environment and handle multiple priorities
- Ability to maintain positive and professional demeanor and composure under stress
- Punctual and reliable
- Ability to stand or walk for extended periods
- Maintain high standards of appearance and personal hygiene
- Clear and concise written and verbal communication skills in English
- Comfortable speaking to guests, management, and co-workers
- Computer literacy including payroll systems, Micros, POS
- ServSafe certified
- Unexpired TIPs required
Job Duties
- Consistent maintenance and refinement of service standards
- Ensure compliance with all hotel standards and local laws
- Ensure compliance with health, safety and sanitation awareness standards
- Perform all necessary tasks for a host including answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts
- Perform all side work as assigned including organization of restaurant host stand and guest entrance, menu cleanliness
- Adhere to all proper trash procedures
- Retain and maintain complete knowledge of all food and beverage menu items
- Report any need for housekeeping or maintenance of restaurant and equipment
- Maintain furniture, fixtures and equipment to a high standard to minimize breakage
- Perform proper steps of service when seating guests
- Ensure high-quality table sets prior to seating
- Ensure positive guest service and respond positively to complaints
- Respond to guests' requests accurately and timely
- Maintain knowledge of hotel offerings and local surroundings
- Contribute to restaurant sanitation and timing of service
- Attend daily stand-up meetings
- Contribute to cleanliness and organization of all restaurant space, FOH & BOH
- Execute all necessary instructions on Restaurant Event Orders
- Encourage and build mutual trust, respect and cooperation among co-workers
- Maintain professional, neat and organized appearance
- Respond swiftly and effectively in emergency or safety situations
- Attend required department trainings and meetings
- Perform other duties as required by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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