Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Jenkins & Wynne, Inc. is a reputable and well-established automotive dealership specializing in Ford, Honda, and Lincoln vehicles. With a commitment to excellence and customer satisfaction, Jenkins & Wynne, Inc. offers a vibrant and professional work environment. The company emphasizes delivering superior service and a warm, welcoming atmosphere for all customers. Situated in a bustling dealership setting, Jenkins & Wynne, Inc. is recognized for its dedication to fostering a customer-centered experience within the automotive sales industry. Their skilled and courteous employees are essential to maintaining their standing as a preferred dealership in the region.
The role of the Front Desk Concierge (Hostess) at Jenkins & Wynne, Inc. is pivotal to the first impression customers receive upon entering the dealership. This position demands a professional, elegant, and refined approach to customer service, starting with a warm smile, a firm handshake, and a courteous greeting. The Front Desk Concierge is responsible for managing greet-and-seat duties, facilitating communication between customers and sales personnel, and maintaining organized records for the sales team. The Concierge must possess excellent multitasking skills to handle greeting guests, answering phones, managing paperwork, and monitoring lot activity efficiently.
As a Front Desk Concierge, you will play a crucial role in ensuring a seamless customer experience by maintaining an inviting and professional atmosphere. You will be tasked with greeting customers warmly, gathering and relaying customer information accurately to the sales department, and supporting sales staff through administrative tasks such as logging up cards, preparing deal folders, and managing computer-based activities. The position requires standing for extended periods and the ability to switch roles between greeter and deskperson every hour, promoting teamwork and sustained service quality.
This role is ideal for individuals who thrive in dynamic environments, enjoy customer interaction, and have a keen eye for detail and organization. With a focus on poise and professionalism, the Front Desk Concierge represents the face of the dealership and contributes significantly to customer retention and satisfaction. This position reports directly to the Front Desk Concierge (Hostess) Manager and works within the dealership’s main location, supporting the overall operation of Jenkins & Wynne, Inc.’s Ford, Honda, and Lincoln building.
The role of the Front Desk Concierge (Hostess) at Jenkins & Wynne, Inc. is pivotal to the first impression customers receive upon entering the dealership. This position demands a professional, elegant, and refined approach to customer service, starting with a warm smile, a firm handshake, and a courteous greeting. The Front Desk Concierge is responsible for managing greet-and-seat duties, facilitating communication between customers and sales personnel, and maintaining organized records for the sales team. The Concierge must possess excellent multitasking skills to handle greeting guests, answering phones, managing paperwork, and monitoring lot activity efficiently.
As a Front Desk Concierge, you will play a crucial role in ensuring a seamless customer experience by maintaining an inviting and professional atmosphere. You will be tasked with greeting customers warmly, gathering and relaying customer information accurately to the sales department, and supporting sales staff through administrative tasks such as logging up cards, preparing deal folders, and managing computer-based activities. The position requires standing for extended periods and the ability to switch roles between greeter and deskperson every hour, promoting teamwork and sustained service quality.
This role is ideal for individuals who thrive in dynamic environments, enjoy customer interaction, and have a keen eye for detail and organization. With a focus on poise and professionalism, the Front Desk Concierge represents the face of the dealership and contributes significantly to customer retention and satisfaction. This position reports directly to the Front Desk Concierge (Hostess) Manager and works within the dealership’s main location, supporting the overall operation of Jenkins & Wynne, Inc.’s Ford, Honda, and Lincoln building.
Job Requirements
- High school diploma or GED
- Ability to stand for extended periods
- Strong multitasking skills
- Excellent verbal communication
- Professional and courteous attitude
- Basic computer literacy
- No special certifications required
Job Qualifications
- High school diploma or GED
- Strong multitasking abilities
- Excellent communication and interpersonal skills
- Professional demeanor with refinement and class
- Ability to maintain composure in busy environments
- Experience with customer service preferred but not required
Job Duties
- Greet customers with a handshake and introduce yourself
- Obtain customer names and relay information to desk personnel
- Fill out up cards, log up cards in the white log book, and deliver them to the Sales Manager
- Answer telephone calls and connect customers with the requested salesperson
- Prepare tags and make deal folders
- Monitor computer screens for lot activity
- Switch between greeter and deskperson roles every hour
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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