Hostess-Ocean Grill

The Setai is a distinguished luxury hotel located in the heart of the vibrant South Beach area, Miami. Recognized for its unique fusion of Asian-inspired simplicity and elegance with the historic Art Deco ambiance, The Setai offers an unparalleled experience that blends serenity with the exhilarating energy of beach culture, nightlife, and exquisite dining. This oceanfront oasis serves as a secluded sanctuary for discerning travelers seeking refinement, comfort, and impeccable service in a lavish setting. As an iconic landmark of South Beach, The Setai continually upholds its reputation for delivering exceptional hospitality that seamlessly combines traditional luxury with a modern tropical atmosphere.

The role available at The Setai is a full-time, non-management position crucial to maintaining the high standards expected within the luxury hospitality industry. The ideal candidate will possess prior experience in a highly visible, customer-focused role within a luxury hotel or fine dining restaurant environment. This position requires an individual who embodies professionalism and poise, with an exceptional command of English and a polished demeanor that reflects the aesthetics and values of The Setai. The ability to stand and walk for extended periods is essential, as is flexibility in working hours that include evenings, weekends, and holidays. Candidates who are multilingual are preferred, enabling enhanced communication with the diverse clientele that frequents The Setai.

This position involves embodying the core values and culture of The Setai by acting with integrity and honesty while providing exceptional service under high-pressure situations. Strong communication skills are vital to effectively establish and maintain positive relationships with guests, staff, and management. The role also demands proficiency in reservation systems, particularly Open Table, and a solid understanding of fine dining etiquette. Managing waitlists during peak hours, estimating wait times accurately, and maintaining great attention to detail are integral aspects of daily responsibilities.

Joining The Setai team means being part of an esteemed luxury hospitality group that offers a competitive benefits package, including medical, dental, and vision insurance, a retirement 401(k) plan, generous paid time off, and several exclusive employee discounts. The organization fosters a culture that values its employees and promotes a professional, welcoming environment for both guests and staff. This position presents an excellent opportunity for individuals passionate about luxury service and hospitality to advance their careers within a prestigious and dynamic setting.