Hostess (Host) - Urgently Hiring

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.25 - $15.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Retirement Plan

Career development opportunities

Job Description

Chuy's - The Summit is a vibrant and welcoming restaurant located in Birmingham, AL, known for delivering exceptional dining experiences to its guests. As part of the Chuy's family, this establishment boasts a lively atmosphere, blending authentic Tex-Mex cuisine with a community-focused dining environment. Its commitment to quality food, excellent service, and memorable guest experiences makes it a popular destination for locals and visitors alike. The restaurant is proud to foster a team-oriented culture where every member plays a crucial role in maintaining the high standards Chuy's is known for. Employment opportunities at Chuy's - The Summit include both full-time and part-time positions, catering to a variety of schedules and lifestyles while offering competitive compensation reflective of experience and responsibilities.

The Host/Hostess role at Chuy's - The Summit is a key position designed to provide an outstanding first impression and set a positive tone for every guest's visit. As the initial point of contact, the host or hostess welcomes guests warmly and professionally, ensuring they feel valued from the moment they step through the door. This role demands excellent communication skills, a friendly demeanor, and the ability to manage reservations and seating arrangements efficiently according to server availability. The position involves answering phone calls promptly, taking reservations, managing waitlists, and escorting guests to their tables with courtesy and attention to detail. Beyond managing guest flow, the host/hostess supports fellow team members, adheres strictly to company policies, and maintains the cleanliness and organization of the front area. The ability to juggle multiple tasks with patience and grace while maintaining a positive attitude is essential for success in this role. Whether working full-time or part-time, the host/hostess at Chuy's - The Summit plays an integral part in creating an inviting, organized, and smooth-running environment that enhances every guest's dining experience. This role is perfect for individuals who thrive in fast-paced environments, enjoy interacting with people, and take pride in contributing to a team-oriented atmosphere that values guest satisfaction and operational excellence.

Job Requirements

High school diploma or equivalent
Previous experience in a customer-facing role preferred
Ability to work flexible hours including nights, weekends, and holidays
Strong verbal communication skills
Ability to stand and walk for extended periods
Positive attitude and willingness to learn

Job Qualifications

Excellent interpersonal and communication skills
Ability to manage multiple tasks efficiently
Friendly and professional demeanor
Experience in a customer service or hospitality role preferred
Basic knowledge of telephone etiquette and reservation systems
Ability to work well under pressure
Team player attitude
Strong organizational skills

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager, as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings and using proper telephone etiquette
Accept and organize reservations, and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties