Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Retirement Plan
Job Description
Applebee's Grill + Bar - Carson City is part of a renowned casual dining restaurant chain known for its welcoming atmosphere, delicious American cuisine, and community-oriented values. Applebee's has built a strong reputation across the United States for offering quality food paired with friendly service in a relaxed setting. Each location is designed to create an enjoyable dining experience that caters to families, friends, and individuals looking for a comfortable place to gather and enjoy their meals. The Carson City location upholds these principles, striving to provide excellent customer service and maintain its well-established community connection through exceptional hospitality and team collaboration.
The role of Host/Hostess at Applebee's Grill + Bar - Carson City is pivotal as the initial point of contact for guests entering the restaurant. This position involves greeting customers warmly and professionally to set a positive tone for their dining experience. Whether working full-time or part-time, the Host/Hostess is responsible for managing the flow of guests, including taking reservations over the phone, organizing seating according to server availability, and maintaining waitlists during busy periods. Attention to detail, patience, and a positive attitude are essential traits for success in this role. Additionally, the Host/Hostess plays a critical role in communication within the team by relaying guest concerns to management and supporting co-workers when needed.
This job also requires strong multitasking abilities since the Host/Hostess must balance welcoming guests, managing reservations, answering phone calls promptly, and keeping the front area organized and clean. The position includes responsibilities before and after service times, such as preparing seating arrangements and performing opening or closing duties to ensure smooth restaurant operations. Applebee's fosters a team-oriented environment where everyone contributes to the guest experience, so the Host/Hostess is expected to cooperate and assist other team members when possible.
Working at Applebee's offers a dynamic environment with opportunities to interact with diverse customers and grow within the hospitality industry. The position not only serves as the face of the restaurant but also provides a foundation for building customer service skills, teamwork, and problem-solving abilities. For individuals who enjoy engaging with people and thrive in fast-paced, friendly settings, this Host/Hostess role at Applebee's Grill + Bar in Carson City is an excellent opportunity to contribute to a well-known brand and make a meaningful impact on every guest's visit.
The role of Host/Hostess at Applebee's Grill + Bar - Carson City is pivotal as the initial point of contact for guests entering the restaurant. This position involves greeting customers warmly and professionally to set a positive tone for their dining experience. Whether working full-time or part-time, the Host/Hostess is responsible for managing the flow of guests, including taking reservations over the phone, organizing seating according to server availability, and maintaining waitlists during busy periods. Attention to detail, patience, and a positive attitude are essential traits for success in this role. Additionally, the Host/Hostess plays a critical role in communication within the team by relaying guest concerns to management and supporting co-workers when needed.
This job also requires strong multitasking abilities since the Host/Hostess must balance welcoming guests, managing reservations, answering phone calls promptly, and keeping the front area organized and clean. The position includes responsibilities before and after service times, such as preparing seating arrangements and performing opening or closing duties to ensure smooth restaurant operations. Applebee's fosters a team-oriented environment where everyone contributes to the guest experience, so the Host/Hostess is expected to cooperate and assist other team members when possible.
Working at Applebee's offers a dynamic environment with opportunities to interact with diverse customers and grow within the hospitality industry. The position not only serves as the face of the restaurant but also provides a foundation for building customer service skills, teamwork, and problem-solving abilities. For individuals who enjoy engaging with people and thrive in fast-paced, friendly settings, this Host/Hostess role at Applebee's Grill + Bar in Carson City is an excellent opportunity to contribute to a well-known brand and make a meaningful impact on every guest's visit.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication skills
- Ability to multitask efficiently
- Positive and professional demeanor
- Basic knowledge of reservation systems
- Ability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Positive attitude and professionalism
- Basic computer skills for handling reservations
- Ability to work collaboratively in a team environment
- Flexibility to work various shifts including weekends and holidays
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager, as appropriate
- Manage competing demands with patience and grace
- Ensure the guests are acknowledged when leaving the establishment
- Answer the telephone within two rings and using proper telephone etiquette
- Accept and organize reservations, and prioritize reservations to accommodate guests
- Manage the wait list
- Prepare seating assignments prior to service
- Help fellow team members when appropriate
- Uphold the company's processes and procedures
- Organize, stock, and clean the front area
- Complete any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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