Hostess (Host) - Urgently Hiring

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.75 - $16.50

Benefits

Health Insurance

Paid Time Off

employee discount

flexible scheduling

Meal allowance

Training and Development

Job Description

Applebee's Grill + Bar is a well-established casual dining restaurant known for its welcoming atmosphere, delicious food, and community-focused service. Located in Newark, DE, this branch of Applebee's offers a friendly and vibrant environment where guests can enjoy a variety of American dishes, including signature grills, handcrafted cocktails, and a diverse menu that caters to all tastes. Applebee's commitment to customer satisfaction, clean dining spaces, and exceptional service has made it a popular destination for locals and visitors alike seeking a comfortable place to enjoy good food and company.

The Host/Hostess at Applebee's Grill + Bar in Newark plays a pivotal role as the first point of contact for guests, setting the tone for their overall dining experience. This position is vital for maintaining the smooth flow of guest arrivals and departures by greeting guests warmly, managing reservations and seating arrangements efficiently, and ensuring open lines of communication between guests, management, and servers. The role demands a friendly demeanor, excellent organizational skills, and the ability to handle competing priorities gracefully. Whether working full time or part time, Hosts/Hostesses are essential team members who contribute to upholding the restaurant's standards for service and hospitality. This position offers an excellent opportunity for individuals who enjoy engaging with people, work well under pressure, and thrive in a fast-paced restaurant setting. The combination of responsibilities from answering phones to managing wait lists requires attention to detail and a proactive approach to ensuring every guest feels welcomed and valued. Applebee's supports its employees by fostering an inclusive and supportive workplace that encourages professional growth and team collaboration.

Job Requirements

High school diploma or equivalent
Previous experience in a customer-facing role preferred
Ability to stand and walk for extended periods
Basic knowledge of telephone etiquette
Availability to work full time or part time
Ability to work evenings, weekends, and holidays
Strong attention to detail
Positive attitude

Job Qualifications

Excellent communication and interpersonal skills
Ability to multitask effectively in a fast-paced environment
Experience with reservation and wait list management preferred
Friendly and professional demeanor
Strong organizational skills
Ability to work flexible hours including nights, weekends, and holidays
Prior experience in customer service or hospitality is a plus

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings and use proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties