Hostess (Host) - Urgently Hiring

Salem, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.00 - $16.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

supportive work environment

Job Description

Applebee's Grill + Bar - North Salem is a well-established casual dining restaurant known for its welcoming atmosphere, classic American cuisine, and dedication to providing exceptional customer experiences. As part of the Applebee's franchise, this location in Salem, OR, maintains a strong reputation for community engagement and delivering prompt, friendly service. The restaurant offers both full-time and part-time positions to accommodate a variety of schedules, reflecting its commitment to flexibility and work-life balance. The team is focused on creating a warm and inviting dining environment where guests feel valued from the moment they walk through the door.

The role of Host/Hostess at Applebee's Grill + Bar - North Salem is pivotal in shaping the first impression guests receive. As the face of the restaurant, the Host/Hostess is responsible for greeting guests with enthusiasm, managing seating arrangements efficiently, answering phones, and handling reservations with care and professionalism. This position demands strong organizational skills and the ability to juggle multiple tasks while maintaining a friendly demeanor. The Host/Hostess ensures the smooth operation of the front area by coordinating guest flow, managing the waitlist, and supporting the broader team as needed.

This role is ideal for individuals who thrive in fast-paced environments and enjoy being the center of guest interaction. The Host/Hostess must have excellent communication skills, a positive attitude, and a keen attention to detail to enhance guests' dining experiences. This position offers an opportunity to develop customer service expertise and teamwork in a supportive setting. Whether seeking full-time employment or part-time work, candidates can expect a dynamic role that contributes significantly to the restaurant's success and its reputation within the North Salem community. The salary and specific employment terms are competitive and commensurate with experience, underscoring Applebee's commitment to rewarding its team members fairly.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Strong communication skills
Ability to multitask effectively
Positive and approachable attitude
Availability to work full-time or part-time shifts
Reliable and punctual

Job Qualifications

Excellent interpersonal and communication skills
Ability to manage multiple tasks simultaneously
Positive attitude and friendly demeanor
Previous experience in a customer service or hospitality role preferred
Basic knowledge of telephone etiquette and reservation systems
Ability to work as part of a team
High school diploma or equivalent

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager, as appropriate
Manage competing demands with patience and grace
Ensure guests are acknowledged when leaving the establishment
Answer the telephone within two rings using proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties