Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Standard Hours
Benefits
flexible schedule
Employee Discounts
Opportunities for advancement
friendly work environment
Paid training
team events
Job Description
Dave and Buster's - Green Bay is a vibrant entertainment and dining establishment located in Green Bay, Wisconsin. As part of the well-known Dave and Buster's chain, it offers a unique combination of dining, arcade gaming, and live entertainment, making it a popular destination for families, friends, and groups looking to enjoy a wide range of activities in a dynamic atmosphere. At Dave and Buster's, customer service and guest satisfaction are prioritized to deliver memorable experiences for each visitor. The establishment prides itself on maintaining a lively, welcoming environment achieved through teamwork and a commitment to excellence.
The Host/Hostess position at Dave and Buster's - Green Bay plays a crucial role in shaping the guest experience by serving as the first point of contact. This role is responsible for greeting customers, managing reservations and seating arrangements, and ensuring that guests feel welcomed and comfortable throughout their visit. Both full-time and part-time employment opportunities are available, making it a flexible option for individuals seeking to work in a fast-paced, fun, and sociable setting. The ideal candidate for this position is attentive to detail, able to handle competing demands gracefully, and possesses a positive attitude that enhances the atmosphere of the establishment.
In this role, the Host/Hostess answers incoming phone calls, takes reservations, organizes seating assignments based on server availability, and manages the waitlist during busy periods. Beyond managing seating and reservations, the Host/Hostess also communicates guest concerns to management when appropriate and assists team members as needed to ensure smooth operations and filled guest satisfaction. The position requires excellent interpersonal skills, as the Host/Hostess represents the company’s brand and helps foster a sense of community through friendly and professional interactions.
Additionally, the Host/Hostess is tasked with routine duties such as organizing, stocking, and cleaning the front area to maintain a tidy and inviting environment. Attention to beginning and closing shift duties ensures that the front-of-house operations are efficiently handled. Overall, the Host/Hostess is integral in upholding the processes and procedures established by Dave and Buster’s to create a seamless and enjoyable experience for guests from start to finish. This role is ideal for individuals who thrive in engaging with customers and enjoy contributing to a team-focused hospitality environment.
The Host/Hostess position at Dave and Buster's - Green Bay plays a crucial role in shaping the guest experience by serving as the first point of contact. This role is responsible for greeting customers, managing reservations and seating arrangements, and ensuring that guests feel welcomed and comfortable throughout their visit. Both full-time and part-time employment opportunities are available, making it a flexible option for individuals seeking to work in a fast-paced, fun, and sociable setting. The ideal candidate for this position is attentive to detail, able to handle competing demands gracefully, and possesses a positive attitude that enhances the atmosphere of the establishment.
In this role, the Host/Hostess answers incoming phone calls, takes reservations, organizes seating assignments based on server availability, and manages the waitlist during busy periods. Beyond managing seating and reservations, the Host/Hostess also communicates guest concerns to management when appropriate and assists team members as needed to ensure smooth operations and filled guest satisfaction. The position requires excellent interpersonal skills, as the Host/Hostess represents the company’s brand and helps foster a sense of community through friendly and professional interactions.
Additionally, the Host/Hostess is tasked with routine duties such as organizing, stocking, and cleaning the front area to maintain a tidy and inviting environment. Attention to beginning and closing shift duties ensures that the front-of-house operations are efficiently handled. Overall, the Host/Hostess is integral in upholding the processes and procedures established by Dave and Buster’s to create a seamless and enjoyable experience for guests from start to finish. This role is ideal for individuals who thrive in engaging with customers and enjoy contributing to a team-focused hospitality environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Ability to handle multiple tasks simultaneously
- Excellent communication skills
- Positive attitude and professionalism
- Availability to work evenings and weekends
- Ability to stand for extended periods
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and competing demands
- Friendly and professional demeanor
- Basic telephone etiquette
- Ability to work flexible hours, including evenings and weekends
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager, as appropriate
- Manage competing demands with patience and grace
- Ensure the guests are acknowledged when leaving the establishment
- Answer the telephone within two rings using proper telephone etiquette
- Accept and organize reservations, and prioritize reservations to accommodate guests
- Manage the wait list
- Prepare seating assignments prior to service
- Help fellow team members when appropriate
- Uphold the company’s processes and procedures
- Organize, stock, and clean the front area
- Complete any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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