Hostess (Host) - Urgently Hiring

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.25 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

Training and Development

Job Description

Applebee's - Cottage Grove is part of Applebee's Neighborhood Grill + Bar, a well-established, family-friendly dining chain known for its welcoming atmosphere, diverse menu, and commitment to community engagement. As a part of the Applebee's family, the Cottage Grove location prides itself on creating a warm, inviting environment where guests enjoy casual dining experiences with a focus on good food and excellent service. The restaurant serves a wide range of American classics and contemporary favorites, catering to families, friends, and individuals seeking quality meals in a comfortable, friendly setting. Applebee's emphasis on teamwork and community makes it a supportive workplace for people passionate about hospitality and customer service.

The role of Host/Hostess at Applebee's - Cottage Grove is a crucial position for setting the tone of every guest’s experience. Acting as the first point of contact for patrons, hosts and hostesses must provide a friendly and professional welcome that reflects the restaurant’s commitment to hospitality. Both full-time and part-time employment opportunities are available, offering flexibility for those entering the workforce, returning to work, or seeking additional employment hours. This role includes responsibilities such as answering phones, managing reservations, seating guests efficiently according to server availability, and maintaining a clean and organized front area. Attention to detail is paramount, ensuring that the smooth flow of the dining room maximizes guest satisfaction and operational efficiency.

Success in this role requires excellent communication skills to coordinate with kitchen staff and management, patience in managing competing demands during busy service periods, and a positive, engaging demeanor that makes every guest feel valued and welcomed. This position is ideal for individuals who enjoy fast-paced environments, value teamwork, and thrive on delivering memorable dining experiences. Applebee’s provides ongoing training and a supportive team environment where hosts and hostesses can develop their customer service talents and contribute meaningfully to the team’s success. Join Applebee’s - Cottage Grove as a Host/Hostess to play a vital role in welcoming guests and creating the inviting ambiance that keeps patrons returning.

Job Requirements

high school diploma or equivalent
previous experience in a customer service or hospitality role preferred
ability to stand for extended periods
strong communication skills
reliable and punctual
positive attitude and team player
ability to handle stressful situations calmly

Job Qualifications

excellent communication and interpersonal skills
ability to multitask effectively in a fast-paced environment
friendly and professional demeanor
experience in customer service or hospitality is preferred
basic computer skills for handling reservations
ability to work flexible hours including evenings, weekends, and holidays

Job Duties

greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
escort the guests to their table
communicate guest concerns to the manager as appropriate
manage competing demands with patience and grace
ensure the guests are acknowledged when leaving the establishment
answer the telephone within two rings using proper telephone etiquette
accept and organize reservations, and prioritize reservations to accommodate guests
manage the wait list
prepare seating assignments prior to service
help fellow team members when appropriate
uphold the company's processes and procedures
organize, stock, and clean the front area
complete any beginning or closing shift duties