Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
friendly work environment
Job Description
Applebee's Grill + Bar - Southtown is a welcoming neighborhood restaurant located in Bloomington, MN. Known for its warm atmosphere and casual dining experience, Applebee's Grill + Bar is part of a well-established national chain of casual dining restaurants. The establishment prides itself on offering a friendly environment with great food, excellent service, and a comfortable place where guests can enjoy time with family and friends.
This location is hiring a Host/Hostess to be the first point of contact for guests, responsible for creating a positive and memorable first impression every time a customer walks through the door. The role is essential in setting the tone for the overall dining experience by greeting guests warmly, managing reservations and seating arrangements, and ensuring smooth communication with the serving staff. This position is available as either full-time or part-time, offering flexible opportunities to match different schedules. The Host/Hostess plays a crucial role in maintaining the flow of the dining room and enhancing guest satisfaction, requiring strong interpersonal skills, attention to detail, and a positive attitude.
The Host/Hostess will answer phones promptly, handle reservations, manage a wait list effectively, and provide attentive and courteous service to all guests. This role demands multitasking ability and the patience to manage competing demands gracefully. Additionally, the Host/Hostess will assist team members as needed and uphold the company’s operational procedures, contributing to a smooth and organized dining environment. The ability to communicate guest concerns to management and maintain cleanliness and organization at the front area further underscores the importance of this position. Applebee's Grill + Bar offers an engaging and dynamic workplace, where team members are valued and encouraged to grow along with the brand. Join Applebee's Grill + Bar - Southtown as a Host/Hostess to play a vital role in delivering exceptional guest experiences and being a key part of the restaurant’s welcoming team.
This location is hiring a Host/Hostess to be the first point of contact for guests, responsible for creating a positive and memorable first impression every time a customer walks through the door. The role is essential in setting the tone for the overall dining experience by greeting guests warmly, managing reservations and seating arrangements, and ensuring smooth communication with the serving staff. This position is available as either full-time or part-time, offering flexible opportunities to match different schedules. The Host/Hostess plays a crucial role in maintaining the flow of the dining room and enhancing guest satisfaction, requiring strong interpersonal skills, attention to detail, and a positive attitude.
The Host/Hostess will answer phones promptly, handle reservations, manage a wait list effectively, and provide attentive and courteous service to all guests. This role demands multitasking ability and the patience to manage competing demands gracefully. Additionally, the Host/Hostess will assist team members as needed and uphold the company’s operational procedures, contributing to a smooth and organized dining environment. The ability to communicate guest concerns to management and maintain cleanliness and organization at the front area further underscores the importance of this position. Applebee's Grill + Bar offers an engaging and dynamic workplace, where team members are valued and encouraged to grow along with the brand. Join Applebee's Grill + Bar - Southtown as a Host/Hostess to play a vital role in delivering exceptional guest experiences and being a key part of the restaurant’s welcoming team.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer-facing role preferred
- Ability to stand for extended periods
- Flexible availability including evenings, weekends, and holidays
- Strong communication skills
- Professional telephone etiquette
- Ability to work full time or part time
Job Qualifications
- Strong interpersonal and communication skills
- Ability to handle multiple tasks simultaneously
- Experience in customer service or hospitality preferred
- Positive attitude and friendly demeanor
- Basic knowledge of reservation and seating management
- Ability to work as part of a team
- Willingness to assist other team members when needed
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager as appropriate
- Manage competing demands with patience and grace
- Ensure the guests are acknowledged when leaving the establishment
- Answer the telephone within two rings using proper telephone etiquette
- Accept and organize reservations and prioritize reservations to accommodate guests
- Manage the wait list
- Prepare seating assignments prior to service
- Help fellow team members when appropriate
- Uphold the company's processes and procedures
- Organize stock and clean the front area
- Complete any beginning or closing shift duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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