Hostess (Host) - Urgently Hiring

Plymouth, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.50 - $17.50

Benefits

flexible schedule

employee discount

Training and development opportunities

friendly work environment

potential for career growth

Paid Time Off

Health Insurance

Job Description

Applebee's - Cottage Grove is a part of the well-known Applebee's Neighborhood Grill & Bar chain, which is dedicated to offering a welcoming and friendly environment for casual dining. Situated in Cottage Grove, MN, this restaurant is focused on providing delicious American cuisine, great service, and a comfortable dining experience for families, friends, and individuals alike. Applebee's has earned its reputation by maintaining high standards of hospitality and quality food, making it a popular destination for a variety of guests seeking a relaxed yet vibrant atmosphere.

The Host/Hostess at Applebee's - Cottage Grove plays a crucial role as the first point of contact for all guests. This position is either full-time or part-time, offering flexibility to accommodate different schedules. The Host/Hostess embodies the spirit of hospitality by ensuring guests feel welcomed from the moment they enter the restaurant. They manage the reservation system, answer calls professionally, and direct guests to their seats effectively, balancing guest satisfaction with operational efficiency.

This role demands a positive attitude, attention to detail, and excellent communication skills. The Host/Hostess is responsible for greeting each guest warmly, escorting them to their tables, managing the waitlist, and prioritizing reservations according to server availability. By managing competing demands with patience and grace, the Host/Hostess ensures smooth seating arrangements and contributes significantly to the overall dining experience.

In addition to guest interaction, the Host/Hostess helps maintain a clean and organized front-of-house area, supports teamwork by assisting colleagues when needed, and upholds company policies and procedures. This role requires someone who can handle customer concerns sensitively and escalate issues to management appropriately, reinforcing the restaurant's commitment to guest satisfaction.

Working as a Host/Hostess at Applebee's - Cottage Grove provides an excellent opportunity to develop customer service skills in a dynamic environment. It is a role well-suited for individuals passionate about hospitality, looking to be part of a friendly team, and eager to contribute to an enjoyable dining atmosphere. Whether pursuing a career in the restaurant industry or seeking flexible employment, this position offers a solid foundation and valuable experience in guest relations and communication.

Job Requirements

High school diploma or equivalent
Previous experience in a customer-facing role preferred
Ability to stand for extended periods
Strong organizational skills
Basic telephone etiquette
Team player mindset

Job Qualifications

Excellent communication skills
Ability to manage multiple tasks simultaneously
Positive attitude and strong interpersonal skills
Experience in customer service or hospitality preferred
Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings using proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the company's processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties