Hostess (Host) - Urgently Hiring

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.75 - $14.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career advancement opportunities

supportive work environment

Job Description

Applebee's Grill + Bar is a well-known casual dining restaurant chain that offers a welcoming atmosphere, delicious American cuisine, and excellent customer service. With numerous locations across the United States, Applebee's has built a reputation for providing a fun and friendly environment for guests to enjoy meals with family and friends. The Strongsville, OH location continues this tradition by focusing on quality food, attentive service, and a clean, comfortable dining experience.

As a Host/Hostess at Applebee's Grill + Bar in Strongsville, OH, you will be an essential part of the guest experience, serving as the first point of contact and setting the tone for their visit. This role is vital to maintaining the friendly and professional atmosphere that Applebee's is known for. Whether working full time or part time, your responsibilities will include greeting guests warmly, managing reservations and seating arrangements, and ensuring smooth communication between guests and the service team. By efficiently managing wait lists and seating assignments, you will help create a seamless dining experience.

Your positive attitude and strong attention to detail will help make guests feel welcomed and valued. Additionally, you will need to handle phone calls with proper etiquette, organize the front area, assist team members, and uphold company policies. This position requires patience and grace, especially when managing competing demands and guest concerns. Applebee's values a team-oriented environment, so your ability to collaborate and support colleagues will contribute significantly to the overall success of the restaurant.

This role offers the flexibility of both full-time and part-time employment, allowing candidates to find a schedule that fits their lifestyle. Working as a Host/Hostess at Applebee's Grill + Bar also provides opportunities for personal and professional development in the hospitality industry. If you enjoy working with people and thrive in fast-paced environments, this position is an excellent opportunity to join a reputable and community-focused restaurant brand.

Job Requirements

High school diploma or equivalent
Ability to greet guests warmly and professionally
Excellent communication skills
Ability to manage reservations and seating effectively
Strong organizational skills
Ability to handle multiple demands with patience
Willingness to work full-time or part-time
Ability to work evenings and weekends

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Strong communication and interpersonal skills
Ability to manage multiple tasks in a fast-paced environment
Positive attitude and friendly demeanor
Basic computer skills for managing reservations
Ability to work flexible hours including evenings and weekends

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager as appropriate
Manage competing demands with patience and grace
Ensure guests are acknowledged when leaving the establishment
Answer the telephone within two rings using proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the companys processes and procedures
Organize stock and clean the front area
Complete any beginning or closing shift duties