Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.25
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
team environment
Job Description
Applebee's Grill + Bar is a well-established restaurant chain known for its casual dining experience offering a wide range of classic American dishes in a warm, inviting atmosphere. With numerous locations nationwide, Applebee's is committed to delivering high-quality food and exceptional customer service in a friendly environment. The Strongsville location upholds this tradition, striving to provide every guest with a positive and memorable dining experience. The team at Applebee's Strongsville values community engagement, attention to detail, and a welcoming atmosphere, which makes it a great place to work for individuals passionate about hospitality and guest relations.
The position of Host/Hostess at Applebee's Grill + Bar - Strongsville is pivotal as it represents the first point of contact for guests entering the establishment. This role is available as either full-time or part-time, offering flexibility to suit various schedules. The Host/Hostess is responsible for creating a lasting first impression by greeting guests warmly, managing reservations, answering phones professionally, and efficiently seating guests based on server availability. This role requires excellent communication skills, the ability to multitask under pressure, and a positive attitude to ensure guests feel welcomed and valued from the moment they arrive until they leave.
In this role, the Host/Hostess not only facilitates the smooth operation of the front of the house but also supports the overall team by maintaining the cleanliness and organization of the hosting area. They help manage the flow of guests to optimize seating arrangements and accommodate reservation requests, making sure that guest service standards are upheld at all times. Additionally, the Host/Hostess communicates any guest concerns to management promptly, ensuring that all issues are resolved effectively. This position demands patience, grace under pressure, and a strong commitment to Applebee's company processes and procedures.
Overall, this is an excellent opportunity for individuals who enjoy working in a fast-paced, team-oriented environment and have a passion for delivering outstanding customer service. Joining the Applebee's Grill + Bar - Strongsville team means becoming part of a reputable and friendly workplace that encourages growth, teamwork, and community participation. If you have a friendly demeanor, strong organizational skills, and a desire to contribute to an outstanding dining experience, this Host/Hostess role offers a fulfilling and engaging career path.
The position of Host/Hostess at Applebee's Grill + Bar - Strongsville is pivotal as it represents the first point of contact for guests entering the establishment. This role is available as either full-time or part-time, offering flexibility to suit various schedules. The Host/Hostess is responsible for creating a lasting first impression by greeting guests warmly, managing reservations, answering phones professionally, and efficiently seating guests based on server availability. This role requires excellent communication skills, the ability to multitask under pressure, and a positive attitude to ensure guests feel welcomed and valued from the moment they arrive until they leave.
In this role, the Host/Hostess not only facilitates the smooth operation of the front of the house but also supports the overall team by maintaining the cleanliness and organization of the hosting area. They help manage the flow of guests to optimize seating arrangements and accommodate reservation requests, making sure that guest service standards are upheld at all times. Additionally, the Host/Hostess communicates any guest concerns to management promptly, ensuring that all issues are resolved effectively. This position demands patience, grace under pressure, and a strong commitment to Applebee's company processes and procedures.
Overall, this is an excellent opportunity for individuals who enjoy working in a fast-paced, team-oriented environment and have a passion for delivering outstanding customer service. Joining the Applebee's Grill + Bar - Strongsville team means becoming part of a reputable and friendly workplace that encourages growth, teamwork, and community participation. If you have a friendly demeanor, strong organizational skills, and a desire to contribute to an outstanding dining experience, this Host/Hostess role offers a fulfilling and engaging career path.
Job Requirements
- High school diploma or equivalent
- Ability to greet guests warmly and professionally
- Experience with reservation and wait list management preferred
- Strong communication skills
- Ability to remain patient and composed under pressure
- Availability to work flexible hours including evenings and weekends
- Ability to follow company policies and procedures
- Basic computer proficiency
Job Qualifications
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Friendly and outgoing personality
- Ability to work in a fast-paced team environment
- Basic computer skills for managing reservations and phone systems
- High school diploma or equivalent
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager as appropriate
- Manages competing demands with patience and grace
- Ensures the guests are acknowledged when leaving the establishment
- Answers the telephone within two rings using proper telephone etiquette
- Accepts and organizes reservations and prioritizes reservations to accommodate guests
- Manages the wait list
- Prepares seating assignments prior to service
- Helps fellow team members when appropriate
- Upholds the company's processes and procedures
- Organizes, stocks, and cleans the front area
- Completes any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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