Hostess (Host) - Urgently Hiring

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.00 - $16.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Paid training

Job Description

Applebee's - Millbury is a popular neighborhood grill and bar located in Millbury, Massachusetts, known for its welcoming atmosphere and dedication to providing excellent customer service. As part of a well-established national chain, Applebee's offers a casual dining environment where guests can enjoy a variety of American favorites, from classic appetizers and entrées to refreshing beverages. The Millbury location is committed to creating memorable dining experiences by ensuring every guest feels valued and attended to from the moment they arrive. The restaurant thrives on community connection, quality standards, and delivering friendly, professional service that keeps guests coming back. Employment opportunities at Applebee's - Millbury include both full-time and part-time positions, providing flexibility for candidates seeking a role that fits their schedule while gaining valuable hospitality experience. The available Host/Hostess position is critical as the first point of contact for guests, setting the tone for their entire dining experience.

As the Host/Hostess at Applebee's - Millbury, you will play a pivotal role in managing the flow of guests entering the restaurant. Your responsibilities will include greeting guests warmly and guiding them to their tables in a timely and courteous manner. This position demands an attentive, detail-oriented individual who can multitask effectively amidst a dynamic environment while maintaining a calm and positive demeanor. You will be responsible for managing reservations efficiently, maintaining the waitlist, and seating guests according to server availability to ensure balanced workloads and smooth service. Excellent communication skills are essential, as you will relay guest feedback or concerns to the management team as needed. Your role further extends to answering phone calls promptly with professionalism, organizing the front reception area to ensure it reflects the restaurant's welcoming atmosphere, and assisting team members when necessary. From the start of each shift to closing duties, you uphold Applebee's high standards in guest service and operational procedures. This full-time or part-time role offers an excellent opportunity to build strong customer service skills in a vibrant hospitality setting, working alongside a supportive team dedicated to creating a positive guest experience every day.

Job Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong interpersonal skills
Ability to stand for extended periods
Availability to work flexible shifts
Basic knowledge of telephone etiquette
Positive attitude and team player mentality

Job Qualifications

Excellent communication skills
Ability to multitask in a fast-paced environment
Friendly and professional demeanor
Previous experience in hospitality or customer service preferred
Basic computer skills for managing reservations
Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager as appropriate
Manage competing demands with patience and grace
Ensure the guests are acknowledged when leaving the establishment
Answer the telephone within two rings using proper telephone etiquette
Accept and organize reservations and prioritize reservations to accommodate guests
Manage the wait list
Prepare seating assignments prior to service
Help fellow team members when appropriate
Uphold the companys processes and procedures
Organize, stock, and clean the front area
Complete any beginning or closing shift duties