Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.50 - $18.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Job Description
Applebee's Grill + Bar - Gig Harbor is part of Applebee's Neighborhood Grill + Bar, a renowned casual dining restaurant chain known for its welcoming atmosphere and community-oriented values. With a strong brand presence across the United States, Applebee's offers a diverse menu featuring classic American dishes such as burgers, ribs, salads, and a variety of appetizers and desserts, all served in an inviting and family-friendly environment. The Gig Harbor location upholds the brand's commitment to excellent service and quality food, ensuring that every guest leaves satisfied and eager to return. Whether dining with family, friends, or colleagues, guests at Applebee's can expect a vibrant setting complemented by attentive staff and great flavors.
The Host/Hostess role at Applebee's Grill + Bar - Gig Harbor is a vital position focused on creating positive first impressions and managing the flow of guests efficiently. This role can be full time or part time, providing flexibility for candidates seeking various schedules. As the first point of contact, you will be responsible for greeting guests warmly, managing reservations and waitlists, and seating patrons in a way that optimizes server availability and guest comfort. Your role goes beyond just seating guests; you will be instrumental in setting the tone for the entire dining experience. Strong communication skills, a calm demeanor, and attention to detail are essential as you address guest concerns and assist team members when needed.
In this position, you will answer phones promptly using professional etiquette, manage reservation systems to prioritize guest needs, and ensure that the front area remains organized and clean. Applebee's values teamwork, so assisting fellow team members during busy periods will be part of your regular duties. Beginning and closing shift responsibilities ensure the restaurant is prepared for smooth operations throughout the day. Your positive attitude and customer-focused approach will shine through every interaction, contributing to the warm and hospitable ambiance Applebee's is known for. This role is perfect for energetic individuals who enjoy interacting with people, thrive in a fast-paced environment, and want to be part of a supportive team at a well-established dining venue.
The Host/Hostess role at Applebee's Grill + Bar - Gig Harbor is a vital position focused on creating positive first impressions and managing the flow of guests efficiently. This role can be full time or part time, providing flexibility for candidates seeking various schedules. As the first point of contact, you will be responsible for greeting guests warmly, managing reservations and waitlists, and seating patrons in a way that optimizes server availability and guest comfort. Your role goes beyond just seating guests; you will be instrumental in setting the tone for the entire dining experience. Strong communication skills, a calm demeanor, and attention to detail are essential as you address guest concerns and assist team members when needed.
In this position, you will answer phones promptly using professional etiquette, manage reservation systems to prioritize guest needs, and ensure that the front area remains organized and clean. Applebee's values teamwork, so assisting fellow team members during busy periods will be part of your regular duties. Beginning and closing shift responsibilities ensure the restaurant is prepared for smooth operations throughout the day. Your positive attitude and customer-focused approach will shine through every interaction, contributing to the warm and hospitable ambiance Applebee's is known for. This role is perfect for energetic individuals who enjoy interacting with people, thrive in a fast-paced environment, and want to be part of a supportive team at a well-established dining venue.
Job Requirements
- High school diploma or equivalent
- Ability to communicate clearly and professionally
- Previous customer service experience preferred
- Basic skills in managing reservations and wait lists
- Ability to stand and move for extended periods
- Strong organizational skills
- Positive attitude and teamwork orientation
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Friendly and approachable personality
- Basic computer skills for reservation management
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
- Escort the guests to their table
- Communicate guest concerns to the manager, as appropriate
- Manages competing demands with patience and grace
- Ensures the guests are acknowledged when leaving the establishment
- Answers the telephone within two rings and using proper telephone etiquette
- Accepts and organizes reservations, and prioritizes reservations to accommodate guests
- Manages the wait list
- Prepares seating assignments prior to service
- Helps fellow team members when appropriate
- Upholds the company's processes and procedures
- Organizes, stocks, and cleans the front area
- Completes any beginning or closing shift duties
Job Criteria
Experience
No experience required
Job Location
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