Hostess (Host)

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

Job Description

Ford's Garage - Lakeland, FL is a vibrant, community-focused restaurant that prides itself on delivering a memorable dining experience reminiscent of an authentic American garage atmosphere. Known for its unique blend of comfort food, handcrafted burgers, and a nostalgic ambiance, Ford's Garage offers guests more than just a meal — it offers a place where people can relax, gather, and create lasting memories. Located in the heart of Lakeland, FL, this popular establishment is committed to exceptional service, quality food, and a welcoming environment. Whether you’re stopping in for a casual lunch or a night out, Ford's Garage provides a consistently enjoyable experience for every guest.

The role of Host/Hostess at Ford's Garage - Lakeland is crucial to maintaining the high standards of hospitality for which the restaurant is known. As the first point of contact for guests, you will be responsible for setting the tone of the entire dining experience. This position requires a professional, attentive, and friendly individual who excels at managing guest interactions smoothly and efficiently. Handling telephone inquiries, managing reservations, and seating guests according to server availability are core aspects of the position. Your ability to multitask, maintain composure under pressure, and communicate effectively ensures that all guests feel welcome and valued from the moment they enter until they leave.

Ford's Garage offers both full-time and part-time employment options, catering to a variety of scheduling needs. This flexibility allows you to join a dynamic team in a key role that supports restaurant operations and enhances guest satisfaction. Working as a Host/Hostess here not only hones your interpersonal and organizational skills but also provides opportunities for growth within the fast-paced hospitality industry. Your positive attitude and dedication become part of the welcoming environment that makes guests want to return. If you are looking for a rewarding role where you can make a direct impact on customer experience while being part of a spirited and supportive team, the Host/Hostess position at Ford's Garage - Lakeland is an excellent fit.

Job Requirements

High school diploma or equivalent
Previous experience in a restaurant or hospitality environment preferred
Availability to work full-time or part-time shifts including evenings, weekends, and holidays
Strong customer service skills
Ability to stand and walk for extended periods
Good organizational skills
Friendly and approachable demeanor

Job Qualifications

Prior experience in a customer service or hospitality role
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Positive attitude and professional appearance
Basic computer skills for managing reservations
Ability to work collaboratively in a team environment

Job Duties

Greet each guest and facilitate the guest experience by welcoming them in a friendly and professional manner
Escort the guests to their table
Communicate guest concerns to the manager, as appropriate
Manages competing demands with patience and grace
Ensures the guests are acknowledged when leaving the establishment
Answers the telephone within two rings and using proper telephone etiquette
Accepts and organizes reservations, and prioritizes reservations to accommodate guests
Manages the wait list
Prepares seating assignments prior to service
Helps fellow team members when appropriate
Upholds the company’s processes and procedures
Organizes, stocks, and cleans the front area
Completes any beginning or closing shift duties