Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a premier provider of integrated entertainment, sports content, and casino gaming experiences with a rich network of 43 destinations across North America. This dynamic company also extends its offerings to online sports betting and iCasino through theScore Bet Sportsbook and Casino. Known for its innovative approach, PENN Entertainment is not just an industry leader but a company deeply committed to fostering diversity, sustainability, and community engagement. The company values its team members and prioritizes their professional growth, providing numerous opportunities and support to help employees thrive and advance in their careers. With a competitive Total Rewards package that includes wellness programs focusing on financial, physical, and mental well-being, PENN Entertainment ensures that each employee feels valued and supported from day one.
This role centers around providing exceptional, fast, friendly, and professional customer service in a bustling restaurant environment. The position demands an individual who is enthusiastic about engaging with guests and colleagues alike, ensuring that every visitor feels welcomed and valued. Duties include greeting and seating guests, managing reservations and seating rotations, maintaining cleanliness and organization in the dining area, and assisting servers and bussers with their various tasks. The candidate is expected to be proactive in monitoring table availability and offering guests directions to promote casino events and programs effectively. Additionally, the role requires completion of closing duties at the end of shifts, ensuring a seamless transition for the next team on duty.
Candidates must be able to work a flexible schedule that may include nights, weekends, holidays, and overtime, adhering to the company’s professional appearance standards. Physical mobility and the ability to operate in a fast-paced, sometimes noisy environment are essential, with duties that involve standing, walking for extended periods, and handling restaurant supplies and cleaning tasks. PENN Entertainment offers a supportive and inclusive workplace where employees gain meaningful experience in the service and entertainment industry while enjoying benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses. This is an exciting opportunity for those looking to join a company that combines a passion for entertainment with a genuine commitment to its workforce.
This role centers around providing exceptional, fast, friendly, and professional customer service in a bustling restaurant environment. The position demands an individual who is enthusiastic about engaging with guests and colleagues alike, ensuring that every visitor feels welcomed and valued. Duties include greeting and seating guests, managing reservations and seating rotations, maintaining cleanliness and organization in the dining area, and assisting servers and bussers with their various tasks. The candidate is expected to be proactive in monitoring table availability and offering guests directions to promote casino events and programs effectively. Additionally, the role requires completion of closing duties at the end of shifts, ensuring a seamless transition for the next team on duty.
Candidates must be able to work a flexible schedule that may include nights, weekends, holidays, and overtime, adhering to the company’s professional appearance standards. Physical mobility and the ability to operate in a fast-paced, sometimes noisy environment are essential, with duties that involve standing, walking for extended periods, and handling restaurant supplies and cleaning tasks. PENN Entertainment offers a supportive and inclusive workplace where employees gain meaningful experience in the service and entertainment industry while enjoying benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses. This is an exciting opportunity for those looking to join a company that combines a passion for entertainment with a genuine commitment to its workforce.
Job Requirements
- High school diploma or equivalent
- previous customer service experience in a high-volume operation preferred
- read, write, speak and understand English
- able to work on a POS system
- able to count cash
- excellent customer service and communication skills
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to reach above and below the shoulder, grip small items, bend, stoop and twist while carrying restaurant stock to and from supply areas
- able to reach across tables
- able to stand and walk for up to four hours
- able to use hand motions when cleaning and wiping menus and tabletops
- must be able to tolerate industry standard chemicals used for cleaning and sanitizing
- able to tolerate noise and bright lights
- able to work at a fast pace in an often crowded and noisy environment
- must be able to maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- must maintain good posture and poise throughout shift
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas
Job Qualifications
- High school diploma or equivalent
- previous customer service experience in a high-volume operation preferred
- able to work on a POS system
- able to count cash
- excellent customer service and communication skills
- able to work a schedule that may include nights, weekends, holidays and overtime
- must meet professional appearance standards as prescribed by company policy
- physical mobility with reasonable accommodation
- able to respond to visual and oral cues
- able to reach above and below the shoulder, grip small items, bend, stoop and twist
- able to stand and walk for up to four hours
- able to use hand motions when cleaning and wiping menus and tabletops
- able to tolerate industry standard chemicals
- able to tolerate noise and bright lights
- able to work at a fast pace in an often crowded and noisy environment
- must maintain a neat, well-groomed and professional appearance and uphold company appearance standards
- must maintain good posture and poise throughout shift
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- greets and welcomes each guest entering restaurant
- seating guests in restaurant as per specified rotation requirements
- maintaining proper seating and reservation documentation
- monitoring restaurant for table availability
- keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
- assisting servers and bussers in their duties, such as refilling water glasses and coffee cups, helping pre-bus and bus tables, attending to guest needs as necessary or required
- completing all assigned closing duties at end of shift
- knowing and promoting current casino events and programs and giving guests directions to all casino areas
- thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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