Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $16.25
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
Dental Insurance
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading integrated entertainment company known for its dynamic presence in the sports content and casino gaming sectors. With 43 destinations throughout North America along with online sports betting and iCasino platforms through theScore Bet Sportsbook and Casino, PENN Entertainment has firmly positioned itself as a pioneer in the evolving entertainment landscape. This company is dedicated not only to delivering exceptional gaming and entertainment experiences but also to operating with a strong commitment to diversity, sustainability, and community involvement. The company offers a vibrant work environment where talented individuals who believe in infusing fun and enthusiasm into their roles can thrive and grow professionally. Employees are supported through comprehensive wellness programs that address financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and performance bonuses emphasize PENN Entertainment’s dedication to offering competitive Total Rewards to its team members. Paid time off policies further contribute to a balanced and rewarding work life.
This current opportunity is for a full-time role focused on providing exceptional customer service within the restaurant segment of PENN Entertainment’s vast operations. The position involves welcoming guests, managing seating arrangements, maintaining cleanliness and safety standards, and assisting restaurant staff to ensure smooth and enjoyable dining experiences. This role is ideal for individuals who thrive in fast-paced environments and have a passion for hospitality and guest services. The successful candidate will be part of a diverse team driven by an enthusiasm for helping people have fun, supporting the company's vision to change entertainment in meaningful ways. The role includes responsibilities such as greeting guests warmly, efficiently seating customers, keeping accurate reservations and seating documentation, and assisting servers and bussers with various tasks to maintain high service standards. Employees are also expected to uphold the company’s professional appearance standards and comply with health and safety regulations. This position requires flexibility to work varied shifts including nights, weekends, holidays, and overtime as needed. Overall, this role offers a fantastic opportunity to join a dynamic company that values career growth, provides extensive support to its employees, and fosters an inclusive and stimulating work environment where every team member can make a significant impact.
This current opportunity is for a full-time role focused on providing exceptional customer service within the restaurant segment of PENN Entertainment’s vast operations. The position involves welcoming guests, managing seating arrangements, maintaining cleanliness and safety standards, and assisting restaurant staff to ensure smooth and enjoyable dining experiences. This role is ideal for individuals who thrive in fast-paced environments and have a passion for hospitality and guest services. The successful candidate will be part of a diverse team driven by an enthusiasm for helping people have fun, supporting the company's vision to change entertainment in meaningful ways. The role includes responsibilities such as greeting guests warmly, efficiently seating customers, keeping accurate reservations and seating documentation, and assisting servers and bussers with various tasks to maintain high service standards. Employees are also expected to uphold the company’s professional appearance standards and comply with health and safety regulations. This position requires flexibility to work varied shifts including nights, weekends, holidays, and overtime as needed. Overall, this role offers a fantastic opportunity to join a dynamic company that values career growth, provides extensive support to its employees, and fosters an inclusive and stimulating work environment where every team member can make a significant impact.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Able to work on a POS system
- Able to count cash
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to reach above and below shoulder level, grip small items, bend, stoop and twist carrying restaurant stock
- Able to reach across tables
- Able to stand and walk for up to four hours
- Able to use hand motions when cleaning menus and tabletops
- Able to tolerate industry standard cleaning chemicals
- Able to tolerate noise and bright lights
- Able to work at a fast pace in a crowded and noisy environment
- Must maintain a neat, well-groomed, professional appearance
- Must maintain good posture and poise throughout shift
- Physically mobile with ability to push, pull, carry and lift up to 25 lbs, and perform various physical motions including push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance in varied work areas
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience in a high-volume operation preferred
- Read, write, speak and understand English
- Ability to operate a POS system
- Ability to count cash
- Excellent customer service and communication skills
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Must be able to maintain a neat, well-groomed, professional appearance and uphold company appearance standards
- Must maintain good posture and poise throughout shift
Job Duties
- Providing fast, friendly, professional and responsive customer service to restaurant guests and staff
- Greeting and welcoming each guest entering the restaurant
- Seating guests according to specified rotation requirements
- Maintaining proper seating and reservation documentation
- Monitoring restaurant for table availability
- Keeping designated working area clean and organized, assisting in cleanliness of dining room and cashiering area according to health and safety standards
- Assisting servers and bussers with duties such as refilling water glasses and coffee cups, pre-busing and bussing tables, attending to guest needs as necessary
- Completing all assigned closing duties at end of shift
- Knowing and promoting current casino events and programs and giving guests directions to all casino areas
- Thanking customers, inviting them back, wishing them luck and facilitating their return to play
Job Criteria
Experience
No experience required
Job Location
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