Hostess-Cashier - Sports Bar - FT

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences in North America. With a rich portfolio encompassing 43 destinations, online sports betting, and iCasino platforms such as theScore Bet Sportsbook and Casino, PENN Entertainment stands at the forefront of the gaming and entertainment industry. The company has distinguished itself not only by its commitment to delivering exciting, fast-paced entertainment experiences but also by its dedication to fostering diversity, sustainability, and community engagement. This ensures that every visitor, team member, and partner benefits from an inclusive, dynamic environment where growth and enjoyment go hand in hand.

At PENN Entertainment, the workplace culture is vibrant and driven by a passion for creating fun, memorable experiences for guests. The team comprises diverse individuals who are enthusiastic about helping people have more fun, thereby continuously raising the bar in customer service and hospitality. As part of this culture, employees receive extensive support for career advancement and personal development, making PENN Entertainment a preferred employer for many. Employees are not only offered competitive salaries but also a comprehensive Total Rewards package that includes wellness programs addressing financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, and performance bonuses. Paid time off policies are aligned with local regulations and reward tenure, ensuring that long-term contributions are valued and recognized.

The available role focuses on providing exceptional customer service in the restaurant setting within PENN Entertainment's diverse resort properties, where the pace is lively and the environment is constantly evolving. The role requires the individual to be the first point of contact for guests, greeting and welcoming with warmth and professionalism. Responsibilities include managing seating rotations, maintaining reservation records, monitoring table availability, and ensuring cleanliness and order in the dining area according to health and safety standards. The position also involves supporting servers and bussers by replenishing beverages, pre-bussing and bussing tables, and attending promptly to guest needs, contributing to a seamless guest experience. In addition to these operational duties, employees are expected to be knowledgeable about current casino programs and events to provide accurate directions and engaging recommendations to guests.

This job demands excellent communication skills, the ability to operate point-of-sale systems, and the capacity to handle cash accurately. Physical requirements include mobility with the ability to perform tasks such as lifting up to 25 pounds, reaching above and below shoulders, bending, stooping, and maintaining good posture over extended hours. The role adapts to fast-paced, sometimes noisy and crowded settings where attentiveness and professionalism are crucial. Candidates must meet company appearance standards and be prepared to work flexible schedules including nights, weekends, holidays, and overtime as necessary. This role is ideal for individuals passionate about delivering top-tier hospitality, eager to grow within a prominent entertainment company, and motivated by a collaborative, people-focused work environment.