Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
Team-oriented environment
Job Description
BCC Rolling Oaks, LLC operates a celebrated dining establishment located in Kissimmee, FL, known for its vibrant atmosphere and high standards of service. As a well-regarded restaurant in the community, it strives to deliver an exceptional guest experience by focusing on quality, ambiance, and attentive customer care. Whether serving local patrons or visitors, the restaurant emphasizes professionalism and an inviting environment where each guest feels welcomed and valued. The team at BCC Rolling Oaks, LLC is committed to excellence and works harmoniously to create memorable dining moments for everyone who walks through their doors.
The position of Host at this venue is both vital and dynamic, acting as the primary point of contact and the face of the restaurant for all guests. The Host role requires a proactive individual capable of managing seating arrangements efficiently to maintain smooth service flow and maximize guest satisfaction. This role involves using reservation software like OpenTable, greeting guests with enthusiasm, and making each visitor feel appreciated from arrival to departure. The Host must be adept at multitasking, operating under pressure, and communicating seamlessly with the front-of-house and kitchen teams to ensure that dining experiences meet the establishment's high standards.
The ideal candidate will be bilingual in English and Spanish, possess exceptional customer service skills, and be comfortable working during evenings, weekends, and holidays. Responsibilities include maintaining a clean and welcoming entrance, managing reservations accurately, supporting the operations by monitoring table availability, and coordinating with staff to optimize seating fairness and efficiency. The Host also plays a crucial role in maintaining the restaurant's ambiance by ensuring all menus are updated and the environment is well-kept and inviting.
This is a full-time or part-time position offering the chance to work in a lively, team-oriented environment and grow within a prestigious dining institution. The Host contributes significantly to the restaurant's reputation by fostering a positive first impression and guaranteeing smooth operations throughout guests' visits. This role demands honesty, high ethical standards, flexibility, and a passion for hospitality, making it a perfect opportunity for individuals eager to develop a career in the restaurant industry while being part of a respected brand.
The position of Host at this venue is both vital and dynamic, acting as the primary point of contact and the face of the restaurant for all guests. The Host role requires a proactive individual capable of managing seating arrangements efficiently to maintain smooth service flow and maximize guest satisfaction. This role involves using reservation software like OpenTable, greeting guests with enthusiasm, and making each visitor feel appreciated from arrival to departure. The Host must be adept at multitasking, operating under pressure, and communicating seamlessly with the front-of-house and kitchen teams to ensure that dining experiences meet the establishment's high standards.
The ideal candidate will be bilingual in English and Spanish, possess exceptional customer service skills, and be comfortable working during evenings, weekends, and holidays. Responsibilities include maintaining a clean and welcoming entrance, managing reservations accurately, supporting the operations by monitoring table availability, and coordinating with staff to optimize seating fairness and efficiency. The Host also plays a crucial role in maintaining the restaurant's ambiance by ensuring all menus are updated and the environment is well-kept and inviting.
This is a full-time or part-time position offering the chance to work in a lively, team-oriented environment and grow within a prestigious dining institution. The Host contributes significantly to the restaurant's reputation by fostering a positive first impression and guaranteeing smooth operations throughout guests' visits. This role demands honesty, high ethical standards, flexibility, and a passion for hospitality, making it a perfect opportunity for individuals eager to develop a career in the restaurant industry while being part of a respected brand.
Job Requirements
- Must be bilingual in English and Spanish
- Ability to work evenings, weekends, and holidays
- Strong customer service orientation
- Experience with reservation software preferred or willingness to learn
- Excellent phone etiquette
- Ability to multitask in a fast-paced work environment
- Capable of standing for entire shifts and occasionally lifting up to 25 pounds
Job Qualifications
- Ability to communicate effectively in English and Spanish
- Proven experience in customer service in a fast-paced environment
- Familiarity with reservation systems such as OpenTable or the ability to learn quickly
- Strong organizational skills and multitasking ability
- Excellent verbal communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Demonstrated teamwork and motivational skills
Job Duties
- Greet guests warmly and maintain the restaurant entrance with enthusiasm
- Manage reservations using OpenTable and arrange special services for diners
- Keep workstation and surrounding area clean and neat
- Seat guests according to company policy ensuring fairness among service staff
- Communicate effectively with staff, managers, and kitchen to uphold guest experience standards
- Monitor dining sections for availability and estimate wait times
- Answer all calls with proper telephone etiquette
- Ensure menus are clean, current, and ready for use
- Maintain the cleanliness and appeal of entry doors and surroundings
- Observe and adjust environmental factors such as lighting, music, and temperature
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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